Sam Mercado | Page 3

Customer service is excellence each visit. It keeps getting better and better. Job well done! It keeps getting better and better. Job well done! More

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Great service! We were 30 mins late for our appointment due to traffic and we were still taken care of in a timely manner and professionalism. We were 30 mins late for our appointment due to traffic and we were still taken care of in a timely manner and professionalism. More

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This dealer does great work on my car and I am satisfied when I leave. when I leave. More

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Best attention to detail ever! ! Thank you soooo much Sam for caring! You are 5 Stars in my opinion. I will always ask for your representation. You really do care about the outcome ! Thank you soooo much Sam for caring! You are 5 Stars in my opinion. I will always ask for your representation. You really do care about the outcome for your team and the customer!! More

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Jim Hudson Lexus continually provides exceptional, high-quality customer service from the sale and throughout the later maintenance service visits. I highly recommend this dealership. high-quality customer service from the sale and throughout the later maintenance service visits. I highly recommend this dealership. More

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Excellent and caring. As a 75 year old , he took time with me and revealed my anxiety. As a 75 year old , he took time with me and revealed my anxiety. More

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Jim Hudson Lexus is the place to go for several reasons. Everyone is professional and responsive. The dealership is clean and up to date in technology. Bought my second Lexus today and I could not be h Everyone is professional and responsive. The dealership is clean and up to date in technology. Bought my second Lexus today and I could not be happier. Terry Capers is kind, patient and knowledgeable. Best salesman ever! The service department is great as well. Tony Locklear is the service manager and he is awesome. Both Terry and Tony have been there when needed. Kuddos to Jim Hudson for hiring these two outstanding employees! More

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Professional and friendly. Great service. They have customer service nailed down. Will go back if I need them again. Great service. They have customer service nailed down. Will go back if I need them again. More

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Like the attention of the service manager, Sam Mercado. He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth He is very helpful and accommodating. I do want him to find out why I have a “rattling” noise in my vehicle. I expect the ride to be quiet and smooth. More

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Very professional in appearance, but lacks some in performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture spe performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture specifications, but work order shows they did. Leaves me wondering what else did I pay for what wasn’t completed. If you are going to charge a premium price for your services, do all of the work! More

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