Sam Gunnoe | Page 8

Great People To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people wor To me, dealerships are all about the team of people working there. I could go to any Mazda dealership and get the exact car I want, but the people working there are the differentiators. Ferman Mazda of Brandon has a great team of people. The sales team, services team, managers, and the financial team were all very courteous, professional, and patient. I didn't feel as if I was getting worked over (like I did in other dealerships) and I felt as if I was respected (rather than being treated as if I were completely ignorant to their games). Clearly there will have to be some back and forth with the sales representative but it was always professional. More

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Horrible Customer Service I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meetin I had an appointment at this dealership, they let me waiting for 30 minutes even though I had told them a needed a shuttle because I had a work meeting. My complain is against the answer of the technician Sam who showed zero respect and willingness to help. Also, the manager, he didn't give me any solution and was very disrespectful. I won't come back to this dealership ever; the worst customer service in four year with Mazda. More

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Awesome!!! Mr. Ignatius was very courteous, knowledgeable and expedient. He represented Mazda well and should be commended for his professionalism. I would like Mr. Ignatius was very courteous, knowledgeable and expedient. He represented Mazda well and should be commended for his professionalism. I would like to commend Mazda for professionalism displayed by their staff. Thank you. More

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