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Sam Castelli
216 Reviews
I’ve been in the car business since 1999. I’m originally from Chicago, IL, and lived in Florida for 20 years before moving to Rochester. I love finding the perfect car for my customer's wants and needs, but when I’m not here at work I enjoy scuba diving, snow skiing, traveling, fish keeping, yoga, weight training and I’m also a Licensed Commercial Pilot.
Read moreDealership Experience
17 yrs, 10 mos
Industry Experience
26 yrs, 9 mos
Specialties & Trainings
VW Master Certified
216 Reviews of Sam Castelli
March 02, 2022
Excellent customer service, outstanding attention to detail, personable sales team, upholds the brand well, overall very positive experience. detail, personable sales team, upholds the brand well, overall very positive experience. More
by MIKHAIL.AMANDA
Verified CustomerOther Employees Tagged: James Taylor
February 26, 2022
Sam C. was very knowledgeable and helpful. The finance department was amazing and found a lower rate easily! All the staff were friendly and willing to help was very knowledgeable and helpful. The finance department was amazing and found a lower rate easily! All the staff were friendly and willing to help. More
by TKCORLEY
Other Employees Tagged: Stephen Hlavka
December 29, 2021
Purchased from out of state, and the team made the process easy and stress free. process easy and stress free. More
by GALININD
Other Employees Tagged: Stephen Hlavka
December 18, 2021
Very helpful and friendly people, there was just a little bit of confusion amongst employees. bit of confusion amongst employees. More
by MEGAN.ANDERSON.6
Other Employees Tagged: Stephen Hlavka , Derik Skogen, Sharron (5 stars)
December 14, 2021
Excellent device. Sam Castelli was very helpful. Answered all questions. Timely responses. Lease person also very helpful. all questions. Timely responses. Lease person also very helpful. More
by KHOSLA.SUNDEEP
Other Employees Tagged: Stephen Hlavka
November 07, 2021
Sam was great as aspects of of first Bmw purchase. Was our 20 year anniversary married so I got the wife a new car. our 20 year anniversary married so I got the wife a new car. More
by Ben
Other Employees Tagged: Stephen Hlavka
September 03, 2021
It was pleasant experience working with Sam. The process we had to go through to buy the car wasn't as pleasant. It took over three hours to buy the car. we had to go through to buy the car wasn't as pleasant. It took over three hours to buy the car. More
by Ranger
Other Employees Tagged: Stephen Hlavka
August 07, 2021
The place was good and beautiful. The car is good and my mechanic said that as well so no problem there at all. However the dealer I was dealing with (Sam) didn’t feel reliable to me unfortunately. The fi mechanic said that as well so no problem there at all. However the dealer I was dealing with (Sam) didn’t feel reliable to me unfortunately. The first meeting was good but Sam seemed to be very convincing in his facts which we later found out that this was wrong. 1. He said the car was premium plus and I asked him twice and he said yes, after reviewing the car in detail is was not a premium plus but a premium. 2. He said the did not have navigation (he was very convincing) where I told him that it should and he answered again that this version was without a navigation, it turned out to be with a navigation. 3. He sent me forth and back twice to the dealership because he thought that my name was wrong (last name as my first name and visa verca) it turned out to be the right way. In general the feeling he gives to the costumer with false positive convincing man and with lack of focus on what he is dealing with was a major issue. However the coworkers were very nice, two people helped me with the paper and Jeff helped with the plates and even gave me keychain for the car keys, which was the first time I felt I was now dealing with AUDI! Thank you More
by MASSAR_OMAR
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