Salvatore Capodicci | Page 2

Sold me an expensive warranty on a used vehicle that does not cover anything!! Already had to have the vehicle serviced 3 times on issues that were not covered. Customer service is non-existent! not cover anything!! Already had to have the vehicle serviced 3 times on issues that were not covered. Customer service is non-existent! More

by felnaples1 Verified Customer Verified Customer

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? Already responded in previous survey everything was very acceptable in previous survey don't know what else to say very acceptable in previous survey don't know what else to say More

by warjr82 Verified Customer Verified Customer

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Beware! !! They will try to scam you here. Price online is nowhere near the final price. They add about $10k with all their crazy dealer fees and add ons that !! They will try to scam you here. Price online is nowhere near the final price. They add about $10k with all their crazy dealer fees and add ons that you don’t need but they tell you that you can’t opt out of them. They will tell you that you’re not approved unless you give them $15k down, when in all reality you really are approved with much less down! I went to my bank to directly finance with the bank instead and they ask me why I was applying for another loan when the original loan app made by the dealership was approved (without $15k down!) I bought 2 cars from this dealership before and have gone to their service department many times, but being a good customer doesn’t stop them from trying to scam you with their new managers. More

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Completely satisfied with my service and purchase of my 2004 jeep grand Cherokee summit would recommend to my friends 2004 jeep grand Cherokee summit would recommend to my friends More

by warjr82 Verified Customer Verified Customer

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Steve Barry was great to work with. He understood I was in Tampa and needed to get the deal done before arriving. Naples was hit with horrible weather during our negotiations but Steve He understood I was in Tampa and needed to get the deal done before arriving. Naples was hit with horrible weather during our negotiations but Steve still made everything work smooth and the process closed without issues! More

by sknightly Verified Customer Verified Customer

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Attentive. Focused on making the buying experience painless. It was a pleasure dealing with Paul. He listened to what I needed and did not waste my time. I walk Focused on making the buying experience painless. It was a pleasure dealing with Paul. He listened to what I needed and did not waste my time. I walked into the dealership, meet Paul and within 3 hours I drove off with my car. My wife and I enjoy driving the car in Naples. More

by Stevenzwiener Verified Customer Verified Customer

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Peyton was absolutely fantastic and quick to respond and had my car all set up to go and had a wonderful attitude the whole time. I could not recommend him enough! Salvador the finance guy, made us wait ove had my car all set up to go and had a wonderful attitude the whole time. I could not recommend him enough! Salvador the finance guy, made us wait over two hours to sign the paperwork when we kept being told it would be 10-15 min max and took in customers that came in after us to sign their paperwork first. Very frustrating. No apologies and extremely rude while we worked with him. Also was explained that the first months payment was already built into the down payment, but it was not so had to pay additional for that. More

by Kconner2 Verified Customer Verified Customer

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Sales dept was better to work with than the service dept. I was not going to leave a response based on my service experience. I told the dealership that I wouldn’t leave a bad response but they continually p I was not going to leave a response based on my service experience. I told the dealership that I wouldn’t leave a bad response but they continually pushed. I then received an email asking why I wouldn’t leave a 10 response and to please email either of two people at the dealership why. I emailed both, I also told them one of the issues is not fixed. This email went to them over a week ago and still no response More

by GREGGRIMAUDO Verified Customer Verified Customer

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Great experience—the staff made it VERY easy for me to drive away in a new [used] vehicle. I have already recommended this dealer to friends. Thank you! drive away in a new [used] vehicle. I have already recommended this dealer to friends. Thank you! More

by christineelzinga Verified Customer Verified Customer

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Payton was an exceptional sales person. We never once felt like he was trying sell us a car, but rather find the perfect car for us. I wish more salespeople in the industry were like him! H We never once felt like he was trying sell us a car, but rather find the perfect car for us. I wish more salespeople in the industry were like him! He got to know us and really took the time to look for our perfect Jeep. And he did!!! We love love love our Jeep. some thing to think about: Our love of the Jeep is thanks to the car company, our loyalty to Naples Dodge is because of Payton. Let Payton know that we are already receiving our ducks!! I also do not want to neglect the whole team at Naples Dodge every person we met fostered a great buying experience. Your team is truly unique and should be praised. Thanks to the internet, people can buy cars anywhere. It’s the experience that you provided that makes you in a class by yourself. We had just come from the Audi dealership the day before purchasing our Willy and all I felt like was they cared about selling…not me. Needless to say we did not buy from them. Sal also helped our financing process painless. He really found the right options and solutions for us. Keep up the good work team Naples Dodge! More

by Rusti.Ferejian Verified Customer Verified Customer

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