Sal Graziano | Page 36

I will never return to this service center! After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 mi After purchasing a 2021 330i that was CPO I started to receive a warning that my brake pads needed to be replaced. I had only driven the car 9,000 miles before the warning light came on. I made 2 trips from Valrico to Clearwater for 2 service advisors to tell me that they needed to be replaced and it would cost $590 - they did offer a discount to $500 but that was still unacceptable. They said the pads were at 3mm which seemed impossible to me since I had only driven the car $9,000 miles. I was also told the average life of BMW brake pads are 12-14k miles which if that was the case my son who has an M4 would have had to replace his pads 3 times. To make a customer happy that WOULD have returned in the future when it was time to purchase another car, the right thing to do would have been to replace the pads but not at my expense but apparently that was not an option. That would have been the right thing to do and it would have been minimum cost for BMW. I ended up taking my car to my local mechanic and he said the pads still had plenty of use on them and they did not need to be replaced and it was most likely only the sensor. I don’t like the feeling of being taken advantage of so I will never go back to this service center and I would never recommend it! More

by Lisa Werner Verified Customer Verified Customer

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I like Ferman BMW because they are responsive and friendly and Sal always gets my car in for service quickly. I would definitely recommend. friendly and Sal always gets my car in for service quickly. I would definitely recommend. More

by Vdura2520 Verified Customer Verified Customer

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The appointment went smoothly. I wasn’t stuck waiting around all day. Sal was communicative and helpful I wasn’t stuck waiting around all day. Sal was communicative and helpful More

by rkibler422 Verified Customer Verified Customer

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As always Ferman BMW is the best Sal my service guy is also is the best also is the best More

by tpallante Verified Customer Verified Customer

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Sal always provides kind, informative and courteous service. The wait to have my new tires put on and rotated when I had 10:00 scheduled appointment was ABSURD. I waited for 3.5 hours to have two tires service. The wait to have my new tires put on and rotated when I had 10:00 scheduled appointment was ABSURD. I waited for 3.5 hours to have two tires put on and rotate rear tires to front. Why have appointment if it’s going to take 3.5 hours anyway?! I don’t blame Sal for this but clearly someone dropped the ball. Still overall service for past three years I have been coming to Ferman has been excellent and I will be making another appointment to have my brakes serviced in next week or two. Andrew More

by comrip52 Verified Customer Verified Customer

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Everyone always provides excellent service It’s a pleasure dealing with BMW Palm Harbor Thank you pleasure dealing with BMW Palm Harbor Thank you More

by cleaningteam@castleroc.com Verified Customer Verified Customer

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My guy Sal is wonderful and the whole team at Ferman BMW. I recommend them! I recommend them! More

by kashleigh397 Verified Customer Verified Customer

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Fantastic job by the German BMW team again! They took my car despite having loads more coming in for service after Hurricane Helene. Sal listened to my diagnosis, relayed it to the techs, and w They took my car despite having loads more coming in for service after Hurricane Helene. Sal listened to my diagnosis, relayed it to the techs, and within two hours I was on my way again. They were super-quick, professional, and helpful above and beyond the chaos they were dealing with that day. Hugest kudos to the Ferman team! More

by mack.mackellar Verified Customer Verified Customer

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As usual, very helpful and efficient;provided the loaner which was much appreciated. I love Ferman. which was much appreciated. I love Ferman. More

by rhadlow2452 Verified Customer Verified Customer

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The service I received from Sal was excellent. He is very attentive and great to work with. He is very attentive and great to work with. More

by patrinos Verified Customer Verified Customer

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