Sal Gaeta | Page 25

There was a lack of communication between the service personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon personnel and the rust proof sales person. I was scheduled for the rust proof package and I received a call from the sales person that afternoon after I had already dropped my truck off at 8:30 asking me when I wanted to bring the truck in. I was told the parts needed for the rust proof package hadn’t arrived yet even though I had prepaid for the service for that particular reason and I was told to bring my truck in on Monday 06 December.They were supposed to keep it at the shop for one day and due to the lack of communication it was kept for 2 days leaving me without my truck for one additional day that I hadn’t planned on. Once the job was completed I asked Louis to tell me more about the warranty to which he kept telling me to follow the instructions on a piece of paper. I felt he could’ve given me more information himself. More

by Svences Verified Customer Verified Customer

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Walk in with a Honda and they took care of me. Great work and team! and team! More

by chavarriadomingo Verified Customer Verified Customer

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I always have great customer service and staff very knowledgeable about vehicle . Joe always updated me on my vehicle . knowledgeable about vehicle . Joe always updated me on my vehicle . More

by Omurrieta Verified Customer Verified Customer

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I’m going to say that I was pleased with the job that they did. they did. More

by dbellemorris Verified Customer Verified Customer

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I have used this service for the last 15 years and find them to be reliable, reasonably priced, and always courteous. I'm staying !! them to be reliable, reasonably priced, and always courteous. I'm staying !! More

by C.Bernard1505m Verified Customer Verified Customer

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Your dealership was kind enough to take us without an Your dealership was kind enough to take us without an appointment. We know we can always count on Oak Lawn Toyota for the best service. We go to Your dealership was kind enough to take us without an appointment. We know we can always count on Oak Lawn Toyota for the best service. We go to Florida every winter, and wouldn't leave without having the car totally checked out by your service department. Thank you, More

by faraleo19 Verified Customer Verified Customer

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The service department was very busy, but my service advisor was very thorough when inspecting my vehicle before the oil change. I actually wasn't due for the oil change yet, but there were a few other advisor was very thorough when inspecting my vehicle before the oil change. I actually wasn't due for the oil change yet, but there were a few other that I needed. I was able to get some of the recommended work and received a full description of the other recommendations. The work was completed in short time, allowing me to get on with the rest of my scheduled tasks! More

by dianecouch46 Verified Customer Verified Customer

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They technician answered all of my questions in a timely manner and finished checking my car in a timely manner. manner and finished checking my car in a timely manner. More

by bewise67 Verified Customer Verified Customer

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Very pleased by the exceptional service I received. Everyone was very helpful and guided me through my service with patience. I was kept in the loop for how the work was going and the time frame was sp Everyone was very helpful and guided me through my service with patience. I was kept in the loop for how the work was going and the time frame was spot on. More

by mc10532 Verified Customer Verified Customer

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Always prompt, always courteous, always professional. Communication is always good . Waiting area always comfortable . Time is always good Communication is always good . Waiting area always comfortable . Time is always good More

by dfchandler Verified Customer Verified Customer

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