Ryan Yee
Ryan Yee at Metro Lexus
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Ryan Yee | Page 14

Guest Experience Manager

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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4.9
140 Reviews

I have had experience in the car industry since 2015. I’m a diehard car enthusiast which is why I enjoy working at Lexus. The brand has a great reputation and I am happy to be a part of the legacy they have created. My goal is to make the car buying experience as simple and painless as possible by helping my guests make the best informed decision.

Dealership Experience

3 yrs, 8 mos

Industry Experience

9 yrs, 6 mos

4.9

140 Reviews

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140 Reviews of Ryan Yee

March 31, 2021

Dealership Rating
Employee Rating

The dealership was very friendly from the moment we walked in and worked with us to find the perfect car! Ryan Yee was very helpful! More

by HG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver

Mar 31, 2021

Metro Lexus responded

It makes us smile to hear that you found the perfect car at Metro Lexus. Thank you so much for supporting us with a great review and mentioning Ryan! We look forward to working together in the future.

March 31, 2021

Dealership Rating
Employee Rating

My wife and I were overwhelmed by the thoughtfulness and insight we received from our salesperson and the whole Metro Lexus team. We are first time Lexus buyers and will buy our next SUV from Metro Lexus a More

by jlstralka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abed Darwish , Bosko Golubovic, Kevin McGuire

Apr 01, 2021

Metro Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you and your wife had a great experience working with Kevin and our team at Metro Lexus, and we will certainly pass along your kind words. We are proud that we earned your business, and we look forward to your next visit!

March 22, 2021

Dealership Rating
Employee Rating

Metro Lexus treated us like we were VIP’s! They made us feel very special from start to finish. They were polite, professional and answered all of our questions through the purchase process. Needless to sa More

by Sean
Recommend Dealer
Yes

Other Employees Tagged: Jeff Sustersic, David Weaver

Mar 23, 2021

Metro Lexus responded

Sean, it is terrific to hear that our team delivered the kind of attentive, top-notch care we expect for our guests! Thank you for coming to Metro Lexus, and for taking the time to share your experience. Safe travels in your new car!

March 14, 2021

Dealership Rating
Employee Rating

Ryan was very professional and knowledgeable about Lexus products. He kept me informed of all the process until the end. He also help me set up the features of my car and followed up with me the next day. I More

by Juanalbertoalejandro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver

Mar 15, 2021

Metro Lexus responded

We couldn't have asked for better feedback! It's wonderful to hear that Ryan delivered such an attentive car-buying experience. Thank you for trusting Metro Lexus with your business, and congratulations on your new vehicle!

February 27, 2021

Dealership Rating
Employee Rating

Very happy with my entire experience.Great help from Very happy with my entire experience. Great help from Maia in my buying experience and Denae in finance was easy to work with I truly appreciated th More

by MBartolotta
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maia Bruno, Denae Jones

Mar 01, 2021

Metro Lexus responded

Happy customers make us happy! We are overjoyed to hear that you had a pressure-free car-buying experience working with our Metro Lexus team and we truly appreciate your feedback. Thank you so much for your business!

February 25, 2021

Dealership Rating
Employee Rating

I went to metro Lexus to look for a car , everyone is very nice especially Ryan Yee and Tom are very helpful , making sure I’m happy with the car I buy ! More

by lisa.dim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Brennan , Denae Jones

Feb 25, 2021

Metro Lexus responded

Lisa - Thank you for visiting us at Metro Lexus! We are so happy to hear that Ryan and Tom provided helpful service, and we appreciate you posting a great review. Let us know if there is anything further we can do to assist you!

February 23, 2021

Dealership Rating
Employee Rating

Easy to work with great customer service no pressure sales smooth transaction from internet inquiry to pickup of the vehical very polite and courteous will check with them first when looking for next ca More

by drcnlms
Customer Service
Friendliness
Recommend Dealer
Yes
Feb 23, 2021

Metro Lexus responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Metro Lexus, and we will certainly pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

February 23, 2021

Dealership Rating
Employee Rating

I have been a Lexus owner since 2000. I have bought a Lexus from 3 Lexus dealerships and I have to say that by far my best experience was at Metro Lexus in Cleveland. I cannot say enough for Ryan our Sal More

by Paulie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Weaver , Skylar Lippiatt

Feb 23, 2021

Metro Lexus responded

Paulie, thank you for taking the time to leave us this review! We are grateful that we got the opportunity to assist you here at Metro Lexus, and we will certainly let Ryan, Dave, and Skylar know that you appreciate their help. We hope that you continue to enjoy your new Lexus RX 350L!

February 19, 2021

Dealership Rating
Employee Rating

Overall experience was very good. Ryan Yee although relatively new at the sales position (my understanding) was informative. In addition I returned to the dealership a few days later regarding dirty sp More

by laredo5537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura , Denae Jones

Feb 22, 2021

Metro Lexus responded

Thank you for taking the time to leave us this review! We are so glad Ryan took good care of you here at Metro Lexus, and we will certainly let him know that you appreciate his help. We are also pleased to hear that we were able to clean up those spots for you, and if you ever need anything else, don't hesitate to come back and see us again!

February 06, 2021

Dealership Rating
Employee Rating

Ryan Yee and the Metro Lexus team were very helpful from the moment my family stepped into the dealership! We test drove the NX300 and RX350L and decided to lease the NX300. We got a very good deal on the More

by Lyhaiquach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2021

Metro Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with our team at Metro Lexus, and we hope that you continue to enjoy your newly leased Lexus NX300!

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