Ryan Woolever

Town East Ford responded

Thank you for taking the time to share your recent experience. We sincerely apologize for the lengthy wait time you encountered during your Bronco purchase. We understand your frustration, especially after having everything prepared beforehand. We take pride in providing a smooth and efficient buying experience for our customers, and we fell short of that expectation on your visit. The paperwork redundancy and lack of a full gas tank were additional oversights that detracted from your experience. We strive to show appreciation to our customers, and clearly, we missed the mark in your case. We understand your hesitation to return for future purchases, and regaining your trust is important to us. Lance Smith would like to personally apologize for the inconvenience and discuss how we can improve your future experience at Town East Ford. You can reach him directly at jsmith02@vtaig.com. We hope you'll consider giving Town East Ford another chance.