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Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 25

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

4.6
1,423 Reviews
4.6

1,423 Reviews

Write a Review

Dealership Experience

16 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

1423 Reviews of Ryan Kinkade

July 20, 2023

Dealership Rating
Employee Rating

The service itself was consistent with the usual excellence. There was some mixup about the appointment. More

by Robert S Balter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 20, 2023

Mercedes-Benz of Fort Washington responded

Hi Robert! Thank you for taking the time to leave us a review. We appreciate your kind words about our service at Mercedes-Benz of Fort Washington. If there was any mixup with your appointment, we apologize for any inconvenience caused and appreciate you bringing it to our attention. Have a great day!

July 17, 2023

Dealership Rating
Employee Rating

Lots of problems with getting service not a streamlined process. Unable to get a call back about status More

by NANDLALDESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Derek Witman , Paul

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Jul 19, 2023

Mercedes-Benz of Fort Washington responded

We apologize for the inconvenience you experienced with our service process. We strive to provide efficient and responsive service, so it's disappointing to hear that we have left the wrong impression. I would like to personally assist you with this matter, so please reach out at your earliest convenience. Thank you - Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 17, 2023

Dealership Rating
Employee Rating

Dealership isn't very friendly or perfessional. My car is making a rattling sound after they replaced a piece on the AC More

by CPALMER1124
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 19, 2023

Mercedes-Benz of Fort Washington responded

I'm sorry to hear about the issue you're experiencing with your car. Our team strives to provide friendly and professional service, so it's disappointing that we left the wrong impression. I would like to assist you in resolving this matter as soon as possible. Please reach out to me at your earliest convenience so we can address the rattling sound issue together. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 15, 2023

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Employee Rating

Excellent selection, good communication and pricing. Worked with us to schedule close that worked for us. More

by RPBOOKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

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Jul 18, 2023

Mercedes-Benz of Fort Washington responded

Thank you for the great review! We're glad to hear that our team at Mercedes-Benz of Fort Washington provided excellent service. We appreciate your business and hope to see you again in the future!

July 13, 2023

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Employee Rating

This was my first time to visit the new location. Great customer service. The work was done quickly and that's a plus when its your work truck. Can't say enough good about the people. More

by FRANCISJCONNOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2023

Mercedes-Benz of Fort Washington responded

Hey Francis, we're delighted to hear you had such a great visit here at Mercedes-Benz of Fort Washington! We appreciate your kind words and look forward to serving you again next time. Safe travels!

July 11, 2023

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Employee Rating

Service and staff were excellent. Disappointed in delays in scheduling appointment and in service. Loaner vehicle was provided and ameliorated the service delay. More

by WAGNER885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Mercedes-Benz of Fort Washington responded

Thank you for your review. We sincerely apologize for any inconvenience caused by the delay but are glad to hear that the loaner vehicle was able to help improve the situation for you. If you have any additional questions or concerns about your experience, please feel free to contact me directly at your earliest convenience. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

July 10, 2023

Dealership Rating
Employee Rating

Professional service I was very satisfied with the fast pace of my transaction Attention to details More

by CHOZEN267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Mercedes-Benz of Fort Washington responded

Thank you for the positive review! We're thrilled that you had a professional and efficient experience at Mercedes-Benz of Fort Washington. Your satisfaction is our priority, and we appreciate your feedback. Drive safely!

July 10, 2023

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Employee Rating

Professional, Friendly, and Timely. I Thank You all for working with us concerning our Car. More

by JANIE6509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Mercedes-Benz of Fort Washington responded

Janie, thank you for the 5-star rating and review! We're delighted to hear that our team provided unparalleled customer service during your visit to Mercedes-Benz of Fort Washington. We'll see next time. Drive safely!

Jul 12, 2023

JANIE6509 responded

Sirs, thank you for your service. But, I have a Complaint; the First Time I was There for service, one of the “Caps” were Never put back on one of my Tires. (I had Air put in all Tires) I was there Recently to have one of my Tires Plugged and “That Cap” was Never Put Back on My Tire. I Looked in my “ Center Box” and my “Cord” that I Plug in to get on GPS Disappeared. I Need You All to Replace These Items ASAP. Thank You, Dr. Janie Cole 215-802-6616

July 10, 2023

Dealership Rating
Employee Rating

Friendly and completed all issues to my satisfaction Would recommend to others and visit again. More

by PIZ504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating and review! We're happy to hear that our team provided you with exceptional services during your visit to Mercedes-Benz of Fort Washington. We'll see you at your next service visit. Drive safely!

July 07, 2023

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Employee Rating

I always use this dealership. Employees professional, friendly and helpful. The facility is clean and bright. More

by JUDYBEC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Witman

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Jul 07, 2023

Mercedes-Benz of Fort Washington responded

Hey Judy, thank you for being a loyal customer of Mercedes-Benz of Fort Washington! We're happy to hear that our team has consistently provided professional and friendly service. Your kind words are greatly appreciated. Drive safely!

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