Ryan Kinkade | Page 111

Very unpleasant experience Non of sales people called Very unpleasant experience Non of sales people called back Sales manager and sales representative DID NOT even acknowledge specials which were sen Very unpleasant experience Non of sales people called back Sales manager and sales representative DID NOT even acknowledge specials which were sent to me by mail Completely ignored that info I presented and questioned time and time again No response!! I could not get any response from anyone about pricing!! Would never go back to FW dealerships or advise anyone to do so Got another make car from Thompson Had unbelievable carting experience They’re customer service is amazing!! Sales people and Sakes Manager should get some lessons of how customers should be treated More

by LARACHKA44 Verified Customer Verified Customer

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Excellent Service Came in for "A" Service it was thorough and cost was reasonable. I always look forward to visiting the Lounge and seeing my Salesman Quentin Campbell Came in for "A" Service it was thorough and cost was reasonable. I always look forward to visiting the Lounge and seeing my Salesman Quentin Campbell More

by DENNIS.JACKSON.JHO9 Verified Customer Verified Customer

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Everyone should experience MBFW sales and service! My experience with MBFW service center has aways been excellent. Besides my salesman, Fred Milke, the service is the main reason I deal with MBFW. My experience with MBFW service center has aways been excellent. Besides my salesman, Fred Milke, the service is the main reason I deal with MBFW. Ryan Kinkade has ALWAYS seen to it that my car is in the best hands and always taken care of properly. I have worked with several agents who have been very helpful, the last one being, Joanne. Because of my excellent experiences with MBFW, I hope to be a customer for a long time! More

by SVERNEKOFF Verified Customer Verified Customer

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An excellent agency. Very professional. I always feel welcomed and well taken care of. The sales and maintenance departments are as good as it gets. welcomed and well taken care of. The sales and maintenance departments are as good as it gets. More

by MSCONTRADICTION Verified Customer Verified Customer

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Service was timely and excellent! Joanne Zaren is one of the best service advisors that I have worked with. She is detailed oriented and really knows her clients. the best service advisors that I have worked with. She is detailed oriented and really knows her clients. More

by DNILESMD Verified Customer Verified Customer

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Over 10 years of excellent service Miss your sales person Orville Coxson he was Mr Personally. I am glad to see a female service person at the dealership. She was very happy to answ Miss your sales person Orville Coxson he was Mr Personally. I am glad to see a female service person at the dealership. She was very happy to answer my questions concerning my service needed More

by CAROLMDESIGNS Verified Customer Verified Customer

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Everything was fixed as expected but I came to get my Mbrace updated but I was never given my information on how to log in (username and a how to...) and use it exactly. I came to get my Mbrace updated but I was never given my information on how to log in (username and a how to...) and use it exactly. More

by MVIAUD Verified Customer Verified Customer

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your salesman chip gets a five whoever inspects the car for the rhirty point inspection gets a negative five stars bc they left my power seats unplugged(documented) screwed up the factory finish when they for the rhirty point inspection gets a negative five stars bc they left my power seats unplugged(documented) screwed up the factory finish when they detailed(documented and has to be fixed) and you delivered a car with a full blown speaker so i have to come back in. dont say inspected pre owned certified and not do it you farm put to subvendprs and lie to pretned its merecedes quality work they have messed up three of my mercedes now DO NOT USE xxxxIN THIRD PARTY SUBVENDORS YOU HAVE NO QUALITY CONTROL AND IF I HAVE TO BRING IT BACK IN ITS NO A COST SAVINGS next time it happens im filing litigation with the SEC its bait and switch its illegal my car is coming back in if you xxxx it up again il going full on naming you as defendents for selling products you say meet Mercedes standards and dont its not legal-- addendum if you leave a negative teview their sales directly will reach out directly and try to force a refund on you and then harass you continuously till you either agree to a refund or going to court. This man wasnt supposed to reach out about this review and looked me up internally in the computer in and reach out directly in a thinly veiled attempt to cajole me. Repugnant More

by C Verified Customer Verified Customer

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Poor Experience I took my car for my tires and a sensor issue which they had to order a special part for the next day. The issue was resolved but I had also mentioned I took my car for my tires and a sensor issue which they had to order a special part for the next day. The issue was resolved but I had also mentioned that the tire pressures were off. The team had returned the car with the new break sensor (which was covered under warranty) but did not add air to the tires or even mention something was wrong with them. After paying MB over $60,000 for my car the least you would expect is some air worth pennies to be added and adjusted to my tires. I am a health care provider and barely have time to do all this extra car maintenance which should have been done since the car was already being looked at. I ended up stopping at a gas station on way back after picking my car and just added the air by myself. A few weeks later I had a nail in my tire that caused the air pressure to drop so I had taken my car back the second time. The representatives stated it could be fixed with plug. I also mentioned one of my tires had a random air bubble that appeared a few days ago, which now required a new tire. I ended up spending over $500 for a new tire,plug and additional fees. They returned my car with a free car wash which actually made me very angry because a few weeks back when I came back for the sensor issue they didn't give me a car wash or didn't bother correcting the air pressure. My family has owned MB cars for generations now but I have never seen such cheap service. More

by Dr. Navjot Kaur Verified Customer Verified Customer

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My Mercedes Dealer The sales people are friendly they actually speak and or greet you with pleasantries. The people receiving the cars are attentive with me when I am ex The sales people are friendly they actually speak and or greet you with pleasantries. The people receiving the cars are attentive with me when I am exiting vehicle. I also like that the courtesy ride people can get me to the train station on time. More

by DCWHITE92 Verified Customer Verified Customer

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