Ryan Gimenez

After paying for my service I was told my car was outside. I waited over 20 minutes outside before someone asked me if I was “picking up”. I even asked Ryan again where my car was after a time and h outside. I waited over 20 minutes outside before someone asked me if I was “picking up”. I even asked Ryan again where my car was after a time and he said it was being washed. The person who asked me if I was picking up went and got my car and took it to be washed. In the meantime I was standing waiting behind a car I believed was parked when suddenly it backed into me. It actually made contact with me but I was able to move out of the way. This was not a good experience. More

by Maureen52 Verified Customer Verified Customer

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I have had the pleasure of purchasing Cadillac's for over thirty years with Goldsmith Cadillac in Jamaica, King O'Rourke in Valley Stream and Paul Conte in Freeport. Paul Conte has provided my service needs thirty years with Goldsmith Cadillac in Jamaica, King O'Rourke in Valley Stream and Paul Conte in Freeport. Paul Conte has provided my service needs for the past 17 years (two Escalades over this time period). I now have a 2015 Escalade with over 100,000 miles which runs like new due to the superb care received at Paul Conte's service department. It is A-1 and can't be beat. More

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Just leased an XT6 It was a pleasure dealing with Nelson and Tim very professional. Thank you. I am very pleased with the customer service. I want to thank Timothy and Nelson for their hard work to resolve and Tim very professional. Thank you. I am very pleased with the customer service. I want to thank Timothy and Nelson for their hard work to resolve a problem I was having with my vehicle. Highly recommend Paul Conte Cadillac thank you guys. More

by chewyd Verified Customer Verified Customer

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Professional people good attendance with what you need and make customers happy the best way possible and make customers happy the best way possible More

by usa1contractors Verified Customer Verified Customer

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The waiting area in their service department is clean and always has coffee and bagels. always has coffee and bagels. More

by TFARRAYE Verified Customer Verified Customer

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I always get great service and care from this team. They always assist me even when I don’t have an appointment. They always assist me even when I don’t have an appointment. More

by TRACYPASS3 Verified Customer Verified Customer

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Not done work wasting my time I order my car radio I already diagnose from another place I know I need new car radio but thay ask first we check I leave my car over there thay and after that call me we already diagnose from another place I know I need new car radio but thay ask first we check I leave my car over there thay and after that call me we check you need new car radio I told him I know that and thay ask me we order your radio you took your car tomorrow but next day thay call me and tell me your radio did not come today then I ask him please give me my car back because I am taxi driver I had permanent customer if I not pick up that guys then I lost my job when you guys get radio you can call me and fix it after the guys Ryan told. Me ok your car is ready and you take it when I am going to place for getting car Ryan is not over there cashiers told me Ryan leave 4:00 pm and I ask I am hare to pick up my car then thay give me bill 542$ I am shocked I ask him 542$ for what and thay ask me it’s labor for open your car radio check and put back I am shocked because I already know I need new radio but I was forced to get my car because of my job then I pay without any reason 542$ thay not do anything my car give me back as it is it was my first and bad experience but thanks for lesson and I never go back that place even I bought my car from there i checked my car radio to empire Cadillac that charge me 200$ and ask me you need new radio but thay can’t have early that’s why I am going to Paul conte but thay charge me 542$ without doing anything so thanks More

by viditsahib Verified Customer Verified Customer

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The tire rotation not done. It supposed to be done with the oil change but they missed it. It supposed to be done with the oil change but they missed it. More

by arshed76 Verified Customer Verified Customer

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As long as I keep driving Cadillacs, I will continue to get them from Paul Conte. The sales staff makes every purchase a breeze and the service dept is just as accommodating. get them from Paul Conte. The sales staff makes every purchase a breeze and the service dept is just as accommodating. More

by classy Verified Customer Verified Customer

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best guys. hands down. every time I go there for service I get treated very well by everyone there. never had a problem and always nice. you couldn't ask for be hands down. every time I go there for service I get treated very well by everyone there. never had a problem and always nice. you couldn't ask for better service More

by karinwaters24 Verified Customer Verified Customer

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