Ryan Aschenbach

Got a written confirmation on OTD but when I got there, one of the managers flat out lied to me saying that the said price was for a different car and tried to charge me a lot more than promised. But how one of the managers flat out lied to me saying that the said price was for a different car and tried to charge me a lot more than promised. But how can you have a different car with the same VIN??? Dishonest manager makes dishonest dealership. I do not recommend this dealership. More

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I went to this Dealer to buy first edition KIA EV6 electric vehicle. I knew is a lots people interesting to buy cheap EV at this time but I got really surprised when I met the sales person said the pr electric vehicle. I knew is a lots people interesting to buy cheap EV at this time but I got really surprised when I met the sales person said the price will be $15k (markup) above MRSP so the total will be around $79k. If you think rationally $15k is good for cover 6 years gasoline expenses and I just decided get Tesla model Y PERFORMANCE has better technology & rooms comparing KIA EV6 and better resale value. Good luck King KIA and hopefully you can make it to rip people off $15k for nothing and unrealistic price! :) More

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Ryan and Paul worked with us long distance for a good week and then met us halfway to deliver our car- very honest and helpful, no pressure and great value. Would highly recommend. week and then met us halfway to deliver our car- very honest and helpful, no pressure and great value. Would highly recommend. More

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*1 star because I cant put 0Vislitng this KIA dealer *1 star because I cant put 0 Vislitng this KIA dealer was the worst most humiliating experience of my life. Day of visit: April 9, 2021 My husba *1 star because I cant put 0 Vislitng this KIA dealer was the worst most humiliating experience of my life. Day of visit: April 9, 2021 My husband asked me what I wanted for my birthday this year and I told him an Audi Q5. That was, until I saw a commercial for the Kia Telluride. I know what you’re thinking, "you would voluntarily get a Kia instead of an Audi???" Well, the answer is: I thought maybe. And here’s why: I was super intrigued about the eight person capacity and the intercom system, as well as all the device ports the ad said the car contained. So on a rainy day, my husband took off work early, picked me up (in my sweatpants), strapped our kids in the car, and we headed down to King Kia in Gaithersburg Maryland. As we parked and unloaded our kids we stopped and looked around for a few minutes at the models in the parking lot. I was a bit surprised that no one from the show room came out to greet us even though they were all watching us from the window, but OK fine, it was raining they didn’t want to come outside. No problem. When we entered King Kia we approached the unsmiling, unfriendly, curt receptionist and asked to see a Telluride. Without saying anything she pointed to a salesman who then walked over. He immediately tells us they have no Tellurides to show us, but even if they did they wouldn’t let us test drive one unless we’re already preapproved to buy one at their asking price. He goes on to tell us that their cars routinely sell over the MSRP and that before we could even try one we would have to agree to the price AND prove that we could pay what they were asking. He then added that even if they had the exact car on the lot that we wanted to buy that they wouldn’t let us test drive anything but the most basic model before buying. He then leaves to go check on when he would have more cars in stock and while he was doing so I let my kids take a closer look at the cars on the showroom floor. Please note that there were no other customers in the dealership at the time so we weren't annoying any other customers. However one of the ladies behind the customer service desk did not appreciate that my toddlers were looking too closely at her cars and she runs over to the salesman and commands him to hurry up with the information and get us out of there as fast as possible. He then walks over and handed us his card and told us maybe they’ll have some more models next week. As we were leaving it occurred to me that they took one look at us and assumed we couldn't afford to buy their car. I am pretty sure they thought we wanted somehow take a test drive without any intention of buying. Is it because I was in sweatpants? Or perhaps it was because we are a multiracial latino household? I guess one has to dress up to impress a car salesman these days (even at a Kia dealership). I told my husband I wouldn’t buy a Kia if they were the last car on earth and I mean it. They took one look at us and assumed we could not pay for a Kia and treated us like trash. They didn’t like the way we looked and they didn’t appreciate that we bought our kids to go car shopping. I thought to myself, Kia is trying to sell a family car like the Telluride but they don’t want us bring our kids to shop for the car!! To say that we would have to prove that we could afford a car before they would even let us sit in the vehicle it’s so insulting that I could not bear to be in that dealership one more moment. I would just like to add that despite their assumptions about who we are, I am a lawyer and my husband is a senior government officer with an ABC agency. However, even if this car was a financial stretch for us NO ONE SHOULD BE TREATED THE WAY WE WERE TODAY. They need a lot of customer service training and I urge anyone interested in a KIA to use a different dealership because they are obviously not interested in selling their cars, unless, of course you come dressed up in your Sunday best and leave your kids at home. I will be cross posting this review everywhere I can. More

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Amazing dealership, Shahed was amazing. They beat their own True Car price, they took all of my documents via email before I got there and I was in and out of the dealership in 30 minutes. This was by far own True Car price, they took all of my documents via email before I got there and I was in and out of the dealership in 30 minutes. This was by far the best dealer experience in my 15 years of car buying. Would absolutely buy from them again or recommend anyone go here. They have the best prices and will beat any price. More

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Awesome experience Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different deal Let me start by saying I was VERY annoying this whole process. I live about an hour and a half from this dealership and was researching different dealers. Ryan responded to my email and then went on to respond to my 22 emails after that. (I’m not kidding). Not once did he seem annoyed and every response was diligent and black and white. I am so used to dealing with sleezy car salesman that I was reluctant at first. Ryan was awesome! He got the car in I wanted and I went and purchased immediately. When I arrived, I was greeted by Shahed that graciously walked me through my car and got everything together. The car was spotless, but Ryan noticed a very small spec of glue from the wrap it was in and he sent it to be rewashed. The whole time I was there I was greeted with kindness and was continually asked if I needed anything. I then went on to the finance department with Chuck. I just can not say enough positive things about my whole experience. I live far away, but they have won my car purchases for life. Do not go anywhere else and waste your time. Just go to King and they will get it done without any haggle or grey area. You guys rock! More

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