Roy Sletterink | Page 10

My wife and I recently leased a 2014 Altima. We met Salesman Glen Davis and explained our needs, finances, & timeline. He immediately took us on a test drive and answered all our questions or quickly g Salesman Glen Davis and explained our needs, finances, & timeline. He immediately took us on a test drive and answered all our questions or quickly got answers when we got back to the showroom. As we were discussing our options we were joined by the Sales Manager Fritz Boneventure who jumped into a rather lengthy diatribe iterating what Glen had already explained. This was more of an interuption than anything else. He asked what needed to be done to 'close the deal today' and I told him to drop the price. That wasn't going to happen and he left. My presumption at the time was that he was more interested in impressing Brian Kelly who was standing nearby then looking after our interests. I believe Glen sensed our displeasure and, knowing our requirements, asked for a few more minutes of our time. He quickly summed up our dealings so far and presented exactly what we were interested in and left it to US to decide. We loved the car and decided despite the strange interlude with Fritz to lease immediately. We then had to meet with the Finance man Ray Ferguson and he quickly went through what was required of us. In retrospect we should have been somewhat more demanding in asking for some documentation then for since that time and the time we opted to take delivery there have been some disappointments in insurance and paperwork between us, Mr Ferguson, Kim in accounting, and Reanna (sp) in Boca Raton at the 'Security+Plus Ultimate Platinum Protection Plan. Apparently Dent & Ding protection (dings and minor dents) aren't all covered if you don't know how they happened and might guess that a falling limb did one? Recently, we did bring the auto to the Service Department after making a quick call and were told to brinmg it right down. The staff there was very busy but extremely efficient, pleasent, and knowledgable. Roy Sletterink handled our issue and was able to explain what we thought was an issue was, instead, the auto acting automatically to inform us of what was going on that was actually normal and safety related. We fully appreciated his candor & good humor. I had to rate the Customer service as a three because of two outstanding jobs in Sales & Service and a few less than professional in Accounting & Insurance. It's a great Automobile...so far. I recommended the dealership because it was the closest and we liked Glen. More

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Spoke to Roy about week prior to doing work. He stated what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was don what was included in price for maintenance service. On the day of service swore one service was not included with price. So 30,000 mi service was done And included tire rotation. The two right tires were leaking air slowly every two weeks had to refill, after the rotation same two tires need air..Which means the rotation was never done..who knows what else they charged me for and didn't do. More

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Great service writer who is the best we've encountered in years. He truly is a subject matter expert - professional and knowledgeable of product, articulates himself very well. years. He truly is a subject matter expert - professional and knowledgeable of product, articulates himself very well. More

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