Ronald Oubre

Our family has benefited tremendously from Eddie Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car probl Tourelle's North Park Hyundai for many years. Raising 5 teenagers means budgets are tight and there is very little margin for catastrophic car problems. Recently our 2018 Hyundai had an unexpected engine problem such that a replacement was required. Whether it was covered under warranty was highly questionable to me but definitely not to Ronald Oubre (Service Manager), and, Christina Sharp (Service Advisor). They leveraged their influence with Hyundai and pulled out all the stops to install a new engine at no cost. Who does that these days? Over the last 6 years I could give many other examples that the North Park team have helped with our vehicles for our kids etc. They stand by their product and their commitments are always long standing and not based on convenience. As an engineer I can say that Hyundai produces the most value and reliance compared to other manufactures and vehicles costing $20K more, without a doubt. Eddie Tourelle and Christina will go way beyond to keep their customers satisfied years beyond the purchase date. Glad for the opportunity to boost about excellent service because across all industries it is disappearing with the exception of North Park Hyundai. thanks again for looking after the Ponder family. Sincerely, Jim & Laurie Ponder More

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Always friendly not crazy about the auto mated answer system Like that the service department knows me system Like that the service department knows me More

by LWSFURY64 Verified Customer Verified Customer

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Customer service was perfect. Appreciate the continual feedback and efficient turnaround. I would recommend them to anyone with a Hyundai Appreciate the continual feedback and efficient turnaround. I would recommend them to anyone with a Hyundai More

by Jeniws Verified Customer Verified Customer

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Never greeted me on arrival never spoke to me upon departure charged for service fob departure charged for service fob More

by swannkatz12 Verified Customer Verified Customer

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Horrible, 2 1/2 months to fix the car after they told us a week prior that nothing was wrong with the car. Zero help finding a rental at a reduced rate, which all dealerships do. Every time I call to talk t a week prior that nothing was wrong with the car. Zero help finding a rental at a reduced rate, which all dealerships do. Every time I call to talk to the service manager or my service rep, they are always busy and very rarely received a call back with calling the dealership multiple times. I absolutely do not recommend this dealership and if this is the only dealership around that can work on a genesis vehicle, do not buy a genesis. I never write reviews, but when I saw this survey request, I couldn’t wait to tell my story. Also, after telling me nothing was wrong with my car, I drove 120 miles to my home and that’s where the problem happened again, 4 days later, so I had to have it towed to eddie tourelle’s dealership and again, zero help with the tow. All in all, with a Hyundai/ genesis extended warranty, this repair cost me over $2700.00 out of pocket. Oh, and while I’m paying for a rental, it took the service team over 2 weeks to finally tell me what was wrong with the car. More

by IBR37 Verified Customer Verified Customer

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Service department was friendly and informative. Kept me apprised of all of the work that needed to be performed. Very pleased with the work as well as the associates who helped us in the service de Kept me apprised of all of the work that needed to be performed. Very pleased with the work as well as the associates who helped us in the service department More

by WILLIAMROSS05 Verified Customer Verified Customer

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We’re vey polite and positive attitude love the energy that he had I will refer that he had I will refer More

by WARRENSHERRY1 Verified Customer Verified Customer

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They help with a problem very professional and in a very timely manner . It is great to find a dealer that that does what they say are going to do. All my car repairs will be taken to Eddie Tourelle for wor timely manner . It is great to find a dealer that that does what they say are going to do. All my car repairs will be taken to Eddie Tourelle for work THANKS More

by 1966 cobra Verified Customer Verified Customer

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It appears I was charged more for my services than quoted estimates at Slidell Hyundai/Genisis. Disappointed estimates at Slidell Hyundai/Genisis. Disappointed More

by Melinda Jackson Verified Customer Verified Customer

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Courteous a n d friendly. Tried to keep me informed re the progress of my car Tried to keep me informed re the progress of my car More

by Spyce Verified Customer Verified Customer

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