Ron Qayumi

Earnhardt Ford responded

Kristeen, Your satisfaction is always important to us. We haven’t washed service vehicles in over three years, due to lack of staffing. We service over 600 vehicles per week and that is a lot of extra cars to wash. I have some car wash vouchers that you are welcome to. I spoke with Kyle. He did not mistake you for another customer, he just mistakenly input the information as customer pay, instead of warranty. So, he had to quickly, reprint the invoice. I am truly sorry for the inconvenience. If you want to stop by, we can reset the clock, if you haven’t already, and we will fill your tank for you. We will also take care of your next oil change for you. If you ever need assistance, you can reach me at almost any time. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Earnhardt Ford responded

Hi mcarter638, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Ron and the team were able to assist you with your deal. We appreciate your recommendation and look forward to serving you again in the future. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Earnhardt Ford responded

Thank you for the great review, gottarv! We're thrilled to hear that Ron, Joel, Christian, and David provided you with excellent service during your purchasing experience. We appreciate your kind words and look forward to welcoming your friends and family as well. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Earnhardt Ford responded

Julie, we are thrilled to hear that you have been a loyal customer of Earnhardt Ford for over 17 years and that your vehicles have been dependable. Thank you for trusting us with your car purchases. We look forward to serving you for many more years to come! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Earnhardt Ford responded

You purchased the vehicle from us under the pretense that your Credit Union would give you a certain interest rate based on your relationship with them. However, your CU did not give you the rate that you thought they would so your payment increased. You blamed us for that increase and in your sales survey to Ford, you stated, that you wished you could rescind your vehicle purchase and give the vehicle back. We read that survey and called you to simply give you the option to rescind. You declined our offer. If you would like to discuss further, please reach out to me. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

Earnhardt Ford responded

Hi Jaramillo! Thank you so much for your kind words and for choosing us for your car purchases. We're thrilled to hear that your experience with Joel and Ron was smooth and that they provided excellent assistance. We appreciate your loyalty and look forward to serving you in the future! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com