Ron Gay
Ron Gay at Jim Ellis Buick GMC Mall of GA
Refer Me

Ron Gay | Page 9

Service and Parts Director

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
84 Reviews

Dealership Experience

32 yrs

Industry Experience

32 yrs

Languages Spoken

English English

4.6

84 Reviews

Write a Review

84 Reviews of Ron Gay

May 14, 2018

Dealership Rating
Employee Rating

The Best This is hands down the best place to get your service done. The people, the work, everything is great. I will always get my work done here. More

by LAW4940
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kristin Buffington, James Stecker , Kaleb Dance, Sean Garrett, David Gonzalez, Alex Gurley, Ashley Peoples, Chris Stout, Rebecca Tipton

May 25, 2018

Jim Ellis Buick GMC Mall of GA responded

Your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please don't hesitate to reach out!

April 04, 2018

Dealership Rating
Employee Rating

Great customer service. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. More

by cdjohnson220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jessica Walter

Apr 06, 2018

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

January 09, 2018

Dealership Rating
Employee Rating

Overall experience was exceptional. Very nice waiting area Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for ev More

by Scottelead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Dance, Chris Stout

Jan 10, 2018

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so knowledgeable and helpful during your experience here at Jim Ellis Buick GMC Mall of GA! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 10, 2018

Jim Ellis Buick GMC Mall of GA responded

Scottelead, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 12, 2017

Dealership Rating
Employee Rating

No ownership from managers and nightmare experience Only helpful person was Sami. No one greeted or wanted to help. Jim Ellis promise is just a board we didn't experience it. Rebecca and Ron have issues More

by GMCdenali1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sami Karaki , Jasmine Abreu, Kaleb Dance

Dec 12, 2017

Jim Ellis Buick GMC Mall of GA responded

As one of the Nation's top Buick GMC dealers - having been awarded the "Dealer of the Year" Award (the top 2% of dealers in the country based largely on customer-reported satisfaction surveys) - we strive for excellence in all areas for our valued customers. We admit that at times, we are imperfect and do make mistakes. But we pride ourselves on owning our mistakes and doing everything we can to remedy any missteps. Mr. Gay in particular - a Jim Ellis employee for 25 years - is one of our most decorated managers when it comes to recognition by customers of the level of service he provides and his sincerity of effort. We have never had a complaint like this about Mr. Gay yet Mr. Gay is taking this feedback to heart to query himself as to what could have been done differently. We understand your dissatisfaction in spite of our best efforts. We sincerely hope you enjoy your new truck!

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