Romello Benton

Grand Prairie Ford responded

Thank you for sharing your positive experience with us! We are delighted to hear that our team took the time to understand your needs and worked efficiently to help you find the right solution. It's wonderful to know that you were able to get a vehicle that exceeded your expectations while staying within a great price range. Your feedback about our listening approach and quick service means a lot to us at Grand Prairie Ford. We appreciate customers like you who take the time to recognize our efforts to deliver quality vehicles at competitive prices.

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Grand Prairie Ford responded

Thank you for taking the time to share your experience with us. We are delighted to hear that Ron provided you with exceptional service throughout your vehicle purchase. It means a great deal to us that his knowledge and patience made such a positive impact on your buying process. We will be sure to share your wonderful feedback with Ron and our team. Your satisfaction is our priority, and we appreciate your trust.

Grand Prairie Ford responded

We are delighted to hear about your positive experience with Jackie Mercer. It's wonderful to know that he was professional and addressed all your needs during your visit. We truly appreciate your confidence in returning to Jackie for future vehicle purchases. Thank you for choosing Grand Prairie Ford and for taking the time to share your feedback.

Grand Prairie Ford responded

Thank you for sharing your feedback. We take all customer concerns seriously, and we appreciate you bringing this matter to our attention. Our goal is to ensure a transparent and positive experience for all our customers. To discuss your concerns further, please reach out to Maricela Vera at Mvera@grandprairieford.com. We are here to assist you.

Grand Prairie Ford responded

Thank you for the wonderful feedback! We're happy to hear you received friendly and excellent service and found exactly what you were looking for. We appreciate your support!

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with our friendly and knowledgeable team. We truly appreciate the recommendation and look forward to seeing you again at Grand Prairie Ford!

Grand Prairie Ford responded

Thank you for your wonderful feedback! We are thrilled to hear that Ryan provided you with outstanding service and professionalism during your purchase. Our team strives to create a positive experience for all our customers, and it’s fantastic to know we succeeded with you. We look forward to serving you again in the future!

Grand Prairie Ford responded

Thank you for sharing your excellent experience with us! We are thrilled to hear that Ron Smith and our finance department were able to assist you effectively and make your visit enjoyable. Congratulations on your new truck! We look forward to serving you again!

Grand Prairie Ford responded

Thank you so much for your kind words! We're thrilled to hear that Jackie and the team were able to help you and your mom find the perfect deal on your new Mustang. We appreciate your business and are so happy we could make the process a great experience for you. Enjoy your new ride! If you need anything else, don't hesitate to reach out.