Rocco Jackintelle

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve. More

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Me gusta las personas que trabajan ahí son muy amables y tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lug tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lugo compre mi carro muchas gracias por su atención al público gracias a todos por su amabilidad Att Rosa López More

by ROSALOPEZ8322 Verified Customer Verified Customer

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Awesome dealer awesome sales managers and sales person would buy again and would recommend friends and family would buy again and would recommend friends and family More

by freezebreezemechanical Verified Customer Verified Customer

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The best service manager, and service advisor that I ever worked with, I am a customer for the last 15 years. I’ll highly recommend it fast service great communication. worked with, I am a customer for the last 15 years. I’ll highly recommend it fast service great communication. More

by IVNPERERA Verified Customer Verified Customer

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I've trying to cancel my gap for almost two months since I sold it I sold it More

by CARLOSMEDINA2000 Verified Customer Verified Customer

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Bijan Motiei, Albert Lopez, Adrian Lorenzo, Carlos Garcia Jr and Raphael Arias has given me the best experience purchasing a vehicle. Fast and very attentive on my needs and wants. Jr and Raphael Arias has given me the best experience purchasing a vehicle. Fast and very attentive on my needs and wants. More

by JONSEB Verified Customer Verified Customer

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Muy buen servicio todo bien organizado, rapido y me explicaron muy bien la forma de operar del carro explicaron muy bien la forma de operar del carro More

by APARICIOMOYA Verified Customer Verified Customer

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Great customer service. Also they went out of their way to help me with everything Also they went out of their way to help me with everything More

by DAVID.JOSEPH2013.DJ Verified Customer Verified Customer

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Sales representative did an outstanding job finance dept was too lazy. Readiness of vehicle was not as promised was too lazy. Readiness of vehicle was not as promised More

by LFDUQUE Verified Customer Verified Customer

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The best! Yoandry and Adrian are the best. Very Professional and the y went the extra mile to help Yoandry and Adrian are the best. Very Professional and the y went the extra mile to help More

by JOSUEL.ARTETA Verified Customer Verified Customer

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