Elizabeth Sanchez

Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More

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quick , patient, and tries to get best offer to benefit your situation but more importantly willing to help out customers having great service your situation but more importantly willing to help out customers having great service More

by sawyerjoshua085 Verified Customer Verified Customer

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The place was great, people were friendly and accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. More

by lisaniemiec2 Verified Customer Verified Customer

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Sales team: Sales team was OK. The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for good offers when negotiating the pricing. Also, there was a LOT of waiting around. I was in the dealership for almost 7 hours (including everything). Finance team: My experience with the Finance Department was a bit unsettling. They kept all the paperwork inside a folder not visible to me, and when I asked to see it, the person got defensive. They also wanted me to sign everything very quickly and they got a little frustrated if I wanted to read what I was signing. There were 3 additional services (total amount more than 1000 dollars) that they added to my contract, and the contract clearly stated were OPTIONAL. When I said I didn't want them, the finance guy told me they were mandatory, and that if I didn't want them he couldn't sell me the car. He also said that the contract was an old version and they were going to update it, and that's why it stated those were optional. Everywhere in the paperwork it said these services were OPTIONAL, so the whole thing was kind of unsettling. The next day I got a call from customer service, and I explained the situation. The lady explained that 2 of those services were in fact mandatory (even though the contract states they are optional), and the third one was in fact optional and told me I could go and talk to the Finance Manager to sort it out. It is very unsettling that the contract states (more than once) that these services are OPTIONAL, and the dealership is telling me they are mandatory. This makes them looks dishonest and I would not feel comfortable making business with them again. They should either fix their contract or tell the truth to the customer. (the sales person name does not appear in the selection menu so I had to pick someone else) More

by KIASELTOS2024lease Verified Customer Verified Customer

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Great salesperson. Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there More

by tremayne22 Verified Customer Verified Customer

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All of the people I worked with Warren credible. Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely helpful and did everything. He possibly could to give me all the attention that I needed. I'm done finance officer was amazing. He knew exactly what I needed to do to make the car affordable to me. I just wanna think all of the employees that were involved call. IHeartRadio all the help and I felt very much. Appreciate it as a in person and then as a customer so thank you. Wanna make sure to add Christian Castro name personally to this letter. Because he was really incredibly nice and professional. You made sure that I got the car that I won thank you More

by JOSEVIGO1935 Verified Customer Verified Customer

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Amazing services and great experience the receptivity is huge they make you feel like a family and treat you as family huge they make you feel like a family and treat you as family More

by MARIELADIAZ06 Verified Customer Verified Customer

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Nice place and nice people who look for best deal for you. I recommend it you. I recommend it More

by Yordano Verified Customer Verified Customer

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muy bueno, las personas atentas, tiempo de espera bueno, el personal contable excelente, nos ayudaron con la informacion del carro el personal contable excelente, nos ayudaron con la informacion del carro More

by breiddy Verified Customer Verified Customer

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Laz and Luis were very helpful. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. More

by KEITHSAX Verified Customer Verified Customer

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