Robin Heintzelman

It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

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One more time This is my second Mazda 6 with Jimmy Alegre. And i will come back with him again. Iam not associated with the dealerships and/or service center This is my second Mazda 6 with Jimmy Alegre. And i will come back with him again. Iam not associated with the dealerships and/or service center More

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Excellent price and customer service Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representativ Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representative, Ali Hatam, was first-rate. We never had the feeling that we were being pressured or that we didn't clearly understand what was taking place during the entire process of buying and taking ownership of the car. There were no surprises.. Mr. Hatam is pleasant to work with, pays attention to the details, wants the customer to have a good experience, and knows the cars. We've never worked with anyone better. A follow-up visit just confirmed our good impression. When the purchase was complete, we appreciated the short exit talk with Robin Heintzelman to ensure that we were completely satisfied. Mr. Hatam took time to give us a very clear and organized overview of the car's systems and controls before we drove away in our new car. We were very satisfied and would recommend the dealership and the specific people we worked with. More

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Best Purchasing Experience Ever From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with th From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with the warm welcome and the initial sales person's willingness to allow us to select working with the most experienced sales person present that day. Jimmy was amazing; so professional, so knowledgeable, so forthright, with a warm and welcoming manner. He was willing to drive that day to another Ourisman dealership to get the exact car that I wanted. So I drove out with my brand new car on a Saturday afternoon. Financing assistance went smoothly and I greatly appreciated the walk through the dealership to see the maintenance department, understand the hours and the special services that I would be afforded. Lastly, I really appreciated the Mazda keychain and the Godiva chocolate! More

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