Robert Zeidenberg
Robert Zeidenberg at Scranton Cadillac GMC of Vernon
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Robert Zeidenberg | Page 24

Service Department Manager

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.5
255 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

36 yrs, 10 mos

4.5

255 Reviews

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255 Reviews of Robert Zeidenberg

April 24, 2021

Dealership Rating
Employee Rating

Hands down the best dealership experience I have ever had! They do not rob you like let's say Balise of Springfield and West Springfield by over charging you and giving you a vague description of what's More

by Sirmarlonterrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon , Ashley Corey, David Rogers, Amanda Soucie

April 11, 2021

Dealership Rating
Employee Rating

Always great service. Price was a bit much but in the end, always great service. I hope to go back soon to possibly get an Escalade More

by NATDAUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon , Ashley Corey, David Rogers, Amanda Soucie

April 09, 2021

Dealership Rating
Employee Rating

Very disappointed to have grease marks left on my driver door black panel and on my center pillar white vinyl trim. Inexcusable. I take meticulous care of my Lacrosse. More

by pab37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Conlon , David Rogers

Apr 12, 2021

Scranton Cadillac GMC of Vernon responded

Good Afternoon, I've brought your concerns to the attention of Mike Conlon (the director of the Service Department), and he would like to look into how this happened and discuss the situation with the staff members involved. However, I was not able to locate your information based only on your screen name. Would you mind responding to this review (privately if you would like), with your full name and contact info? Please include the best time and method to get in touch with you, and I will make sure Mike gets the information. Thank you for your feedback, and have a great day.

March 26, 2021

Dealership Rating
Employee Rating

Very reliable and efficient always take the time to explain what was done and the cost keep you updated as to what should be done next. More

by CHRISTINE.PHILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon , Ashley Corey, David Rogers, Amanda Soucie

March 18, 2021

Dealership Rating
Employee Rating

Always my first choice for service on my GM vehicles. The people are cordial, the service prompt and the quality excellent. I have utilized Scranton service for many years and never been disappointed. More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon , Ashley Corey, David Rogers, Amanda Soucie

March 13, 2021

Dealership Rating
Employee Rating

Staff was courteous and professional. They did what they promised to fix the issue and provided a loaner as I requested so I was not inconvenienced. More

by MMONGILLO13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Soucie

Mar 16, 2021

Scranton Cadillac GMC of Vernon responded

I am so glad to hear this! We really appreciate you giving us the chance to address your concerns and turn the situation around. And thank you so much for taking the time to leave an updated review with the positive outcome. It is very thoughtful of you to do that. Please take care, and have a wonderful day!

March 03, 2021

Dealership Rating
Employee Rating

Service was ok. They will bombard you with emails and texts afterwards trying to get you to leave reviews and come back for service again. Very annoying as I did not sign up for any of this. DO NOT GIVE More

by NATE70500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 10, 2021

Scranton Cadillac GMC of Vernon responded

Nate, In case you do not see the response we added to your review on Google, I will re-post it here so we can get this fixed for you. ***************** We apologize for the unwanted emails, it id definitely not our intention to be a bother. Our attempts to collect reviews and surveys is so that we can get feedback (both positive and negative) and improve our customers' experience. That being said, we can absolutely add you to our "do not contact" list. However, without your full name, we cannot locate your records to update your preferences. If you wouldn't mind responding to this review with your full name and contact info, or giving us a call at 860-872-9145, we would be happy to make that change for you.

March 02, 2021

Dealership Rating
Employee Rating

Great service. I would only ask that the drivers seat Great service. I would only ask that the drivers seat not be moved so much. The drivers seat was not only moved back, but also titled back. I don’ More

by bryreid75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Rogers

February 21, 2021

Dealership Rating
Employee Rating

As always, every one I dealt with was friendly and professional. My service is always done when promised and reliably done. The prices are always reasonable. More

by KENDELL.FERRARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 09, 2021

Dealership Rating
Employee Rating

This is my first experience with Scranton Motors and I would rate their Service Dept. and their entire customer service EXCELLENT. We made the right decision to buy our vehicle from Scranton Motors. More

by LSPAZIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads, Mike Conlon , Trevor Barbersek, Ashley Corey, David Rogers, Amanda Soucie

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