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Robert Solis

Overview Reviews (141) Inventory (213)

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Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0

141 Reviews

Overview Reviews (141) Inventory (213)

5.0

141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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141 Reviews of Robert Solis

August 12, 2025

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Employee Rating

I had a wonderful and efficient experience at this location. Robert was extremely attentive and helpful. location. Robert was extremely attentive and helpful. More

by ashlee.dunivant

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 12, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive service experience. Our team is happy to know Robert ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

August 08, 2025

Dealership Rating

Employee Rating

Very friendly staff, good water bottle cooler, very helpful and affordable and easy to explain services to customers helpful and affordable and easy to explain services to customers More

by nickmissler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ty Crews, Nate Garcia

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Aug 11, 2025 -

Germain Honda of Surprise responded

Thank you for leaving our team this kind 5-star review. We are thrilled you enjoyed a quality experience as your overall satisfaction is our top priority. Best Regards, Sassha Motz General Manager

August 07, 2025

Dealership Rating

Employee Rating

Robert provides outstanding customer service. Enjoy working with him. Provide clear explanation of the service performed and recommendations made for my vehicle. Thanks! Enjoy working with him. Provide clear explanation of the service performed and recommendations made for my vehicle. Thanks! More

by jon.olander

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 08, 2025 -

Germain Honda of Surprise responded

Thanks so much for your thoughtful feedback! We're happy Robert handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Sassha Motz General Manager

August 07, 2025

Dealership Rating

Employee Rating

I appreciated the honesty and knowledge of Robert Solis, who answered all my questions and help me to make a decision in regard to replacing a battery. who answered all my questions and help me to make a decision in regard to replacing a battery. More

by mirwinm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Aug 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

August 06, 2025

Dealership Rating

Employee Rating

He got my car done in a reasonable time even though I didn’t have an appointment.Outstanding communication. didn’t have an appointment.Outstanding communication. More

by 4ayones

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Connor Brandtman, George Bell, Marc Dettenrieder

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Aug 07, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

August 04, 2025

Dealership Rating

Employee Rating

Reasonable price, alert to my car’s needs, personable, and conscientious service providers word word and conscientious service providers word word More

by kgk1130

Verified Customer

Recommend Dealer

Yes

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Aug 05, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure 5-star service for all. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

July 28, 2025

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Employee Rating

Great service, the dealer will treat you like family. Love the maintenance team, and their fast work. Love the maintenance team, and their fast work. More

by tristancharbonneau96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia, Alfredo (Al) Bustamante, Kristina Miranda, Maria Jimenez, Todd Forbis, Kevin Proo

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Jul 28, 2025 -

Germain Honda of Surprise responded

We thank you for your trust in our team and your kind recommendation. We are so happy to have you as part of our Germain family. Best Regards, Sassha Motz General Manager

July 28, 2025

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Employee Rating

Robert is great! I love the service department. I drive a very long ways just to use your service department I love the service department. I drive a very long ways just to use your service department More

by 1968colleen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Jimenez

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Jul 29, 2025 -

Germain Honda of Surprise responded

Our team thanks you for making the trip to Surprise and allowing our team the honor of assisting you with your automotive needs. Best Regards, Sassha Motz General Manager

July 23, 2025

Dealership Rating

Employee Rating

The dealership was great to deal with, I had no issues at all. I will definitely be back for my next service appointment. all. I will definitely be back for my next service appointment. More

by mark.a.maldonado

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jul 24, 2025 -

Germain Honda of Surprise responded

Our team appreciates your business and we look forward to serving you for years to come. Best Regards, Sassha Motz General Manager

July 18, 2025

Dealership Rating

Employee Rating

Always a pleasure to have service to my Honda done there. All aspects either met or exceeded. All aspects either met or exceeded. More

by snewton568

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia

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Jul 18, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. Best Regards, Sassha Motz General Manager

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