Robert Pearlmutter

Had a terrible experience with Rockland Jeep. I had my batteries replaced by my mechanic. While the car was stopped at a light in drive it would not move. I had to shut the car off and start it a I had my batteries replaced by my mechanic. While the car was stopped at a light in drive it would not move. I had to shut the car off and start it again to get it to move. My mechanic suggested to take it to the dealership. The dealer told me to get a complete reading on the diagnostics they needed to change the batteries. They said the new batteries were only getting a 34% voltage reading, at no time did they say the battery was damaged. The dealership changed the batteries, and I asked them to save the new batteries so I could have my mechanic test the voltage. When I received my batteries back one of the terminals was damaged and appeared to be hit with something also causing the battery to be cracked. My mechanic could not get a voltage reading because of the damage that occurred at the dealership. The dealerships response was to tell me if the damage happened at the dealership they would have told me. I have pictures of the damage that occurred at the dealership, and they refuse to negotiate on payment. More

by markbeatini Verified Customer Verified Customer

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I worked with Chris during the sale, and he was attentive to all of my needs while getting me into a vehicle with the best pricing available. He also had the best attitude, which made me feel comfortable thr to all of my needs while getting me into a vehicle with the best pricing available. He also had the best attitude, which made me feel comfortable throughout the process. I told him my price range, and he got me there without all the usual back-and-forth negotiating. In fact, he advocated for me so well that Sales Manager Warren bluntly confirmed there was nothing left on the table when asked. Don in finance made the paperwork simple, patiently answered all of my questions, and even gave me time alone to consider the warranty options when I was unsure. At no point during the purchase process did I feel pressured, making the experience far less stressful than it usually is. One day after my purchase, I experienced a major issue with the vehicle- it would not accelerate, and the dashboard lit up with warning lights. I was able to make it to the dealership, where they took the car in immediately. The service staff was incredibly kind and understanding, especially given how emotional I was at the time, and they got me into a loaner vehicle right away. My sales representative, Chris, and the sales manager, Rob, were both very reassuring and made it clear that the issue would be resolved one way or another. The following day, I was informed that they had found an improperly secured connection from the factory production, which they resecured and test drove before putting through quality control. I picked up the vehicle that afternoon and have had no issues since. Amid the hectic nature of everything, I accidentally left my purse in the loaner vehicle and didn’t realize it until a day later. When I called the dealership, they located my bag and returned it to me with all of my belongings untouched. While this may be how all of these situations should be handled, it is not always the norm. The level of care, reassurance, and professionalism I received truly stood out. More

by kierxlynn Verified Customer Verified Customer

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I had an exceptional experience at Rockland Jeep leasing my 2025 Jeep Grand Cherokee. The dealership is welcoming and efficient, but Joey is what truly sets it apart. He’s knowledgeable, patient, and never my 2025 Jeep Grand Cherokee. The dealership is welcoming and efficient, but Joey is what truly sets it apart. He’s knowledgeable, patient, and never pushy—just genuinely focused on helping you find the right vehicle. The Grand Cherokee is incredible: smooth ride, smart tech, and a premium feel. Joey walked me through everything and made the entire process—from test drive to paperwork—simple and stress‑free. If you’re shopping for a Jeep, go to Rockland Jeep and ask for Joey. You’ll be glad you did. More

by daveari Verified Customer Verified Customer

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Barrie, Wesley and James helped me to find the best option for my needs. Good price excellent and professional buying experience.. option for my needs. Good price excellent and professional buying experience.. More

by joseurena09 Verified Customer Verified Customer

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I was 200 miles from home when I got a flat tire. Hoping for some help, I called the dealership to see if they could assist me later that day. Not only did they reassure me they’d take care of it, bu Hoping for some help, I called the dealership to see if they could assist me later that day. Not only did they reassure me they’d take care of it, but they also walked me through how to drive safely on the spare. Their first concern was my safety, and that meant everything. Truly outstanding customer service. More

by daveari Verified Customer Verified Customer

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I traveled to Rockland Chrysler Jeep Ram for an AC service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. service. I had to travel back twice within one week. The final trip I was told after 24+ hours with my vehicle the mechanics couldn’t find the issue. I had to call numerous times to speak with my advisor Brendan or an operator. Only to still not be serviced. Afterwards, I went to a local mechanic shop only to find that all my car needed was freon. Which further proves that my vehicle was not even properly diagnosed with it being stored about 30 hours. Now my AC is working but no thank you to Rockland Dodge. I am highly disappointed with the communication and lack of service. More

by dasiagreathouse Verified Customer Verified Customer

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Absolutely the worst customer service ever. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Purchased 5 cars there and three months out of warranty, will not honor a well known TSB or even offer a discount for changing manifolds on my Ram. Ty have lost me. More

by GD.HANSEN Verified Customer Verified Customer

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Great service and great people, service department was very helpful.. got a great deal on my gladiator..very happy very helpful.. got a great deal on my gladiator..very happy More

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The staff could not have been more patient & helpful i am glad I made the choice to go to Rockland Chrysler. am glad I made the choice to go to Rockland Chrysler. More

by JLEPURAGE Verified Customer Verified Customer

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This dealership is the best dealership I have ever gone to. They are very timely and informative. I appreciate the great work they’ve done for me. to. They are very timely and informative. I appreciate the great work they’ve done for me. More

by brianlowe360 Verified Customer Verified Customer

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