Robert Cotney | Page 3
Assistant Service Leader
Beaver Toyota St. Augustine
2995 US Highway 1 S
St. Augustine, FL 32086
Dealership Experience
6 yrs, 1 mo
57 Reviews
Write a Review57 Reviews of Robert Cotney
April 25, 2023
Beaver is such an amazingly professional shop, such a great experience buying my daughter’s first car. Even the service department is first rate. great experience buying my daughter’s first car. Even the service department is first rate. More
Other Employees Tagged: David Seals
April 20, 2023
Great team to work with, it’s evident that they are ready to please their customers to please their customers More
Other Employees Tagged: Christian Beaver , Buddy Love
April 19, 2023
Robert is my Service Manager, always friendly and professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done t professional. I am always please with the service I get there and the staff is outstanding. I travel about 25 miles or more to get my service done there. If I was please with service I would certainly go elsewhere. More
Other Employees Tagged: Hector Centeno
February 22, 2023
Personable, friendly and fair! I love Beaver Toyota! Won’t take my cars anywhere else. I love Beaver Toyota! Won’t take my cars anywhere else. More
Other Employees Tagged: Reggie Winkles, Kelly Williams, Tammy Caroul
January 05, 2023
Robert L. Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine bel Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine belt needed replaced . Much appreciated since I has headed over to panhandle to visit family. Robert's service was 5.0 across the board. My issue was/is with Management and transparency of parts pricing. After comparing parts prices on Toyota Nation and 3 local dealers ( Daytona and Jacksonville) it is clear that Beaver Toyota charges ~20-25% above MSRP while the other 3 Dealers ~10-15% below MSRP for the same OEM part listed on Toyota Nation. I verified this by review parts charged during service from 2019 forward. When I provided Robert with my info he had the charges reduced to MSRP which I appreciate but still doesn't explain managements decision to charge 20-25% above MSRP. At least on new cars prices Beaver is clear on markup above MSRP and added Dealer cost. Parts markup 20-25% above MSRP is hidden. Other local dealrer deal with the same supply chair and inflation issues but are below MSRP. I guess we have to pay for the WOW factor, More
October 08, 2022
Service is easy at Beaver. Robert is always helpful and friendly. I came in for tires this time. We had a discussion about which tire would be best. They had my size in sto Robert is always helpful and friendly. I came in for tires this time. We had a discussion about which tire would be best. They had my size in stock. Mount, balance and alignment. Safety first. It just took a few hours to do the work. Coffee and tv available. Nice bright waiting area. Tammy checks on you, just another friendly touch. I had just returned from a trip, my car was fuilthy. Beaver washed my car, what a treat. More
Other Employees Tagged: Tammy Caroul