Robert Boone | Page 5

Customer service at Corwin is lacking at BEST. Cordero was my salesman. I found a bag of parts in the glovebox when I went to pickup my new vehicle. Cordero told me the parts were "extra". I got Cordero was my salesman. I found a bag of parts in the glovebox when I went to pickup my new vehicle. Cordero told me the parts were "extra". I got a flat tire about a week after my purchase. I was told I would have to pay $35 to patch the tire (even though I bought the vehicle there AND I purchased the tire and road hazard warranty). I took the vehicle back there anyway because I was still concerned about those "extra" parts. They repaired the tire and confirmed the parts were NOT EXTRA- the parts are necessary to prevent rust damage to the undercarriage of my vehicle. I understand salesmen might not know about cars, but instead of confidently telling me they were "extra" he should have checked with someone. It's actually good that I had to go back because my brand new vehicle would have rusted more quickly without the parts installed. The finance manager (Robert) that completed my transaction the day of vehicle delivery told me I owed an additional $300 on top of the already agreed (and paid) price. He told me it was for window tinting the front windows. I never requested window tint. After going back & forth he said they would waive it. It turned out THERE WAS NO WINDOW TINT ON THE FRONT WINDOWS. So I guess he was just trying to get me to pay more. I spoke with a manager (Jon Wellman) and he looked at the transaction- said it was a mistake. I advise people to NOT add anything to a deal with them- they cannot keep the add ons straight (tint/floormats/undercoating/ect). SIX MONTHS AFTER my flat- I received a check in the mail with no explanation. I waited a week for a call back aftet leaving a voicemail to find out what the check was for- turns out they have canceled my tire/road hazard warranty I purchased. I never requested a cancelation or signed anything saying I wanted to cancel. IF I had canceled, I wouldn't want to wait SIX MONTHS to get my money back. Toyotas are still quality vehicles, but the customer service at this dealership is HORRIBLE. I cannot in good conscience recommend them to anyone. This isn't even all of it. They need a team to come in and do customer service training. More

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Corwin always takes great care of me! I always buy my vehicles from them and I've always used their service dpt. E eryone is respectful and I always get what I need taken care of complete I always buy my vehicles from them and I've always used their service dpt. E eryone is respectful and I always get what I need taken care of completed In a timely fashion! More

by MSLATER23 Verified Customer Verified Customer

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Ethan was great to work with. He made it easy to do all the paperwork. He is very friendly. He made it easy to do all the paperwork. He is very friendly. More

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I appreciate the fact that this dealership went out of their way to help me find what I need and to make sure it was affordable. The customer service was excellent! I took home business cards so that I co their way to help me find what I need and to make sure it was affordable. The customer service was excellent! I took home business cards so that I could share with others. Thank you! More

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Max was absolutely amazing. One of the best car salesman I've ever had. Thanks for everything One of the best car salesman I've ever had. Thanks for everything More

by R.MCCLENNEN Verified Customer Verified Customer

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I love the comradeship among the people that work there. They made me feel welcome! They made me feel welcome! More

by TWEETYBYTHELAKE Verified Customer Verified Customer

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Madison did an excellent job from start to finish. She’s very personable and professional. Communication is one of her strong points & it really does make a big difference when buying from out of town She’s very personable and professional. Communication is one of her strong points & it really does make a big difference when buying from out of town, as I did. She did everything agreed to & went beyond to make me happy (the customer). Thank You Madison Everyone I came in contact with was very friendly from the minute I walked in. Great Experience, Thank You Corwin Toyota More

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Very thorough and helpful. Took the time to explain all pieces of the car deal. Took the time to explain all pieces of the car deal. More

by Maggie Verified Customer Verified Customer

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Good experience. Worked out a fair deal quickly. Everyone I interacted with were friendly and efficient. Worked out a fair deal quickly. Everyone I interacted with were friendly and efficient. More

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The staff at Corwin Toyota is very friendly and great to work with. Would highly recommend them! work with. Would highly recommend them! More

by Jeff R. Verified Customer Verified Customer

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