"Was extremely frustrated, better now,"
- NOT HAPPY
I purchased a truck on March 16, 2019, I live about 250 km west of Edmonton. I have been waiting for Ghislaine to fax the paperwork to my insurance company as this is what she said that she was going to do, she also said that she would change over the registration.. I have emailed, no reply; phoned several times, no reply. I have left messages with two finance managers, no reply. I had to drive back in to the city and resign papers because they put the wrong VIN down. It seems as if they don't care, maybe they don't since they have their money and have made no effort to do what they said that they were going to do. I'm not sure what to do, with the price of gas I really don't want to drive back to Edmonton a third time to pick up paperwork that should have been given to me when I was there.
UPDATE: I thank Rumeet for getting back to me on April 3rd; Rumeet had the papers faxed to the insurance company and the insurance was done up immediately. I asked about the registration that was supposed to be done, he said that it would be done and that Gislaine would call me the next morning, Again, nothing from Gislaine. On April 16th I spoke with Brooke and she completed the registration part. I do not think that the length of time to complete all of this is acceptable. Still waiting to receive my paperwork.
Vic was excellent to deal with; Rob in accessories was a great help, as were Rumeet and Brooke.
It was a pleasure dealing with a knowledgable sales person and friendly staff allowing us to conclude the sale of my new vehicle without feeling pressured.
"God experience at team ford"
We got new F150 from team Ford and the sales guy piyush was friendly and gdid a great job in helping us for finding the right vehicle.
"Great experience buying my new truck."
Corey Dahlman and Corey Lavoie made sure that everything was done right with my new truck purchase.
Everyone else on the team Ford staff that I dealt with made sure that things happened even though they were very busy at the time.
"Great experience "
Leo and staff were a tremendous help they got my vehicle in on time and returned the same day with no hassles. They are an exceptional group. Thankyou
Other Employees Tagged:
"A great buying experience "
- Truck Grandpa
Our sales person Eric greeted us just before opening time welcoming us and asking how he could help. He actively listened to our needs and the purpose of the truck (tow holiday trailer). The dealership had a large inventory requiring Eric to show us a close range of trucks homing in on our needs and then searched the stock to find just the right vehicle after a thorough test drive. He followed through on every step of the sale concluding with a review and demonstration of the truck features. The only shortfall in the process were some issues with IT system for inventory and business but employees made the extra effort to get the job done. We would certainly buy another vehicle from Team and Eric as salesperson and will recommend the dealership to others.
Swarn was great to deal with. He went above and beyond to help with this purchase. We were happy with everything he brought our way. Thanks Swarn
"Fast professional service with the best price. "
Quick to put deal together, answer questions and providing information on vehicle and parts for vehicle. Had the best price on new vehicle. All people involved were friendly and went out of the way to ensure vehicle was as promised. Would definitely recommend this dealer and will be buying again in the future!!
"F-350 Platinum Superduty"
Big thanks to Olga for the great customer service, she listened carefully to the options I wanted and gave me a great deal on my superduty. I'll definitely recommend her to friends and family.
"My experience with Team Ford and Jay Sinkler"
Right from the moment I walked into Team Ford the people were very welcoming,
Jay Sinkler aka J Camaro ....lol
Was very helpful to my needs and understood me and my needs in regards to the type of vehicle that would suit me best,
I left my needs and wants with him, then headed back up north to work, Jay Sinkler was left with the task to pick a vehicle for me ...lol
We were in constant contact and when I returned to Edmonton was Very happy with the Truck Jay Sinkler found me, I trusted Jay so much off the start so much I purchased my Ford site unseen.
I am Very happy with all the good people at Team ford and would HIGHLY recommend the team at Team ford to anyone!!!
Thanks again Jay Sinkler and the good people at Team ford :)))