Rob Mitchell | Page 6

Buyer Beware!!!!!! Buyer beware, especially If you are from out of state. I went thru Autotrader and found a Jeep that this dealership was selling. I live just outside o Buyer beware, especially If you are from out of state. I went thru Autotrader and found a Jeep that this dealership was selling. I live just outside of St. louis Missouri. It was late at night but I was surprised that Shelly responded so fast. All was cool. I spent three days talking and texting with her. She sent me a credit form that I filled out. When I responded that is was finished with the credit application, I told her I wanted to keep my payments at a certain level. The next day, July 2, she called asking me about my trade in. I sent pictures to her of the VIN and Mileage. She called me later that afternoon and said all was good and that we would be able to get the payments where I wanted them. I said great and asked her when she worked so I could ride down, 450 miles, to her to finish the paper work and drive off with the Jeep. She said 9am to 8pm Friday and the same for Saturday. I told her that I would leave in the morning, Friday, and would be there about 2pm or 3. She said that would be great and couldn't wait to see me. I asked if there was anything else I need to do or bring to the sale. She said just my drivers license and trade in title. We drive down there, arrived at 1:30pm. We went in the dealership and escorted to a table to wait for Shelly. We sat there for a few minutes, the Shelly came over introduced herself and even asked how the drive was. She said she would be right with us. Few minutes later a man comes and sits next to us and says that the Jeep was sold 15 minutes before we arrived. I was hot. I could not believe they sold the vehicle out from under us like this. We stormed out but I went back in to speak to the floor manager. He introduced himself as Rob. He asked me to go in his office. He proceeded to say that it was Oklahoma law that they can not hold cars for anyone. I called the Oklahoma new car and used car commissions and they said they do not have such a law. The dealership lied to me. Then asked if I had signed any paper prior to coming. I said no I live in Missouri and Shelly didn't mention anything about holding vehicles. I asked why he wasn't aware of our deal and he said she sells too many cars to keep up with her. He offered to buy me lunch or pay for a tank of gas. I was fuming but sort of understood but didn't know he was lying about the hold law. He had no empathy or sympathy towards the situation. Just it wasn't their fault. He said give him 10 min and see if he can find a deal and that he will lose money but wants it to be a win win situation. I told him this jeep had the extras like tow package and winch. He said he would look. He came back out with a copy of a dealer sales tag. He said he would pay for the winch and tow package. Then I noticed that the price for the jeep was 31k. I asked if he was going to give it to me for the same price as the jeep I wanted and said no he couldn't do that. He tried to upsell me a vehicle by8-9k. incredible. These guys are shysters. I would give a zero rating but you cant. Also, most of the 5 star ratings are due to them saying if you give them a 5 star you will be entered in a thousand dollar drawing. Its posted on their windows. Jeremy, if this is the staff you keep, you are no better than the shysters you employ. This past week, Shelly sent me and email and text asking me if I'm still interested in the vehicle and wanted to know if I wanted more pictures. These people act like they have no clue what they are doing. More

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August 2018 I purchased a 2016 Ford fusion from Patriot. They were very friendly and helpful. Or so I thought. First problem I had was it took 3 months to get the title from them. Then I started having veh They were very friendly and helpful. Or so I thought. First problem I had was it took 3 months to get the title from them. Then I started having vehicle issues. They aren't a Ford dealer so I had to take it to my local dealership. Fast forward to today May 2020 and I have had to spend almost 3 grand trying to fix it, and now I need a new engine. The warranty they sold me was worthless and didn't cover what I needed. My dad called Patriot and they said basically they would get me in a different vehicle. I go down there and all they cared about was ripping me off and not helping. The car salesman was rude in the end and didn't bother listening to me. The manager was supposed to come talk to us but never did. It's not like I waited to tell them I was having issues, this has been going on for over a year. So be careful when you go there and don't buy a lemon like I did. They only care about getting your money. More

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I was asked if there was any issues or concerns with my truck. I was showed a list of services and the price. I know up front what other services will cost. I was checked on often while my truck was being truck. I was showed a list of services and the price. I know up front what other services will cost. I was checked on often while my truck was being worked on. Very friendly and polite employees, Enjoyable atmosphere.. More

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Friendly knowledgeable and experienced staff. 10 out of 10 customer care and service in my opinion. Go with patriot Chrysler jeep ram today, for the best car buying experience this side of the red river. 10 customer care and service in my opinion. Go with patriot Chrysler jeep ram today, for the best car buying experience this side of the red river. More

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Arthur, and the whole staff is some of the most professional sales staff that I have ever done business with. I would recommend this dealership to anyone, because of their professionalism. sales staff that I have ever done business with. I would recommend this dealership to anyone, because of their professionalism. More

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Amazing people, help in anyway possible. Will recommend and have already. Will be back if need be. Thank you so much Susy Earp. Spreading the word and have already. Will be back if need be. Thank you so much Susy Earp. Spreading the word More

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I came in for the sale and met mike and he helped me get into a new journey great salesman and great place to buy into a new journey great salesman and great place to buy More

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