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Rob Carlson
Rob Carlson at Rallye Motors

Rob Carlson

Service Advisor

Rallye Motors

1600 Northern Blvd
Roslyn, NY 11576

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4.9
662 Reviews

I have been in the automotive business since 1996. I have worked for Mercedes Benz since May of 2001. I love working for Mercedes Benz and helping clients properly service their vehicles. I live by Mercedes way. The Best or Nothing.

Dealership Experience

9 yrs, 9 mos

Industry Experience

29 yrs

4.9

662 Reviews

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662 Reviews of Rob Carlson

July 13, 2025

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Employee Rating

A great experience as always. I will never go anywhere else to service my Mercedes More

by ex7500
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Recommend Dealer
Yes
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July 06, 2025

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Fantastic service as always. Jerry Sherry truly goes out of his way for his clients. He helped me with two cars in the last month and I hope he doesn't decide to retire anytime s More

by ROBERT.ANDREWSMD
Recommend Dealer
Yes

Other Employees Tagged: Jerry Sherry

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Jul 06, 2025

Rallye Motors responded

Thank you for the wonderful feedback! We're thrilled to hear Jerry Sherry continues to deliver exceptional service and go the extra mile. We’re lucky to have him on our team, and we hope he stays with us for many more years. Enjoy your new cars!

July 04, 2025

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Level of service has gone down. Seems like they don’t care if you go somewhere else. They actually tell you that. Very disappointed after more than 30 years with them More

by UZIUNIQUE
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Recommend Dealer
No
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Jul 08, 2025

Rallye Motors responded

We're truly sorry to hear about your recent experience and understand how frustrating that must have been, especially as a valued customer for over 30 years. Your feedback is very important to us, and we take it seriously. We will be sharing your comments with our team to address the issue and work toward earning back your trust. - Paul Hartmann, Service Manager, Rallye Motors

June 30, 2025

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Rallye always provides exceptional service! Rob Carlson is an absolute pleasure to work with and has always ensured my Mercedes is taken care of. More

by Stembi29
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Recommend Dealer
Yes
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Jun 30, 2025

Rallye Motors responded

Thank you for your kind words! We're so glad to hear that you consistently receive exceptional service at Rallye. Rob Carlson is truly dedicated to providing the best for our customers, and we're happy to know he's made such a positive impact. We appreciate your trust and look forward to continuing to take great care of your Mercedes.

June 27, 2025

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I was a customer over 15 years ago and was alway happy with Ralley Motors. After moving to Rockland County, I could not find a dealership the came close to the honesty and professionalism. I now travel More

by Arleen McCormac
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Lyons, Patrick Ripley

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Jun 28, 2025

Rallye Motors responded

Arleen, thank you so much for your continued loyalty and kind words! We’re honored that you choose to travel from Rockland County to work with us—it truly means a lot. We're thrilled to hear that our team's honesty and professionalism continue to make a lasting impression. We look forward to providing you with excellent service for many more years to come!

June 26, 2025

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The service was punctual, professional, and knowledgeable. My vehicle was returned cleaner than when I dropped it off. More

by MRIOS0351
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Recommend Dealer
Yes
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June 22, 2025

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I love working with Rob Carlson in the service dept. he truly cares about his customers. thanks Rob for all your good work and thanks Rallye More

by VIVIAN4
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Recommend Dealer
Yes
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Jun 23, 2025

Rallye Motors responded

Thank you for the kind words! We're thrilled to hear that Rob continues to provide such caring and dedicated service. We'll be sure to pass along your thanks—he’ll really appreciate it. Thank you for choosing Rallye!

June 19, 2025

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Very accommodating and well knowledgeable staff. Vinny Vetere always gives his undivided attention. He is knowledgeable and professional More

by mjd514
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Recommend Dealer
Yes

Other Employees Tagged: John Ciccotelli, Ken Vachris, Ramiro Milian, Stephen Augustine, Katie Lyons, Vincent Vetere, Lisa Chea, Patrick Ripley, Sarah Valle

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Jun 20, 2025

Rallye Motors responded

Thank you for your thoughtful review! We're happy to hear Vinny provided such attentive and professional service. We truly appreciate your kind words and look forward to assisting you again in the future.

June 10, 2025

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Amazing customer service very accommodating first time customer with this location usually go to Massapequa, but will be making this location as my go to More

by Rosanna
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Recommend Dealer
Yes
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Jun 11, 2025

Rallye Motors responded

Rosanna, thank you so much for the kind words! We're thrilled to hear that your first experience with us was a great one. It means a lot that you’re choosing to make our location your go-to, and we look forward to continuing to provide you with excellent service every time you visit!

June 04, 2025

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A PERFECT EXPERIENCE! ! Rob was in communication with me constantly for updates- dealership was spot on w repairs. More

by Marriottman123
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Rallye Motors responded

Thank you for the amazing review! We're thrilled to hear you had a perfect experience. Rob will be happy to know his consistent communication made a difference. We appreciate your trust and are glad the repairs met your expectations.

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