Rigo Sanchez

I rarely write reviews, but this was easily the worst car-buying experience I’ve ever had—and I work in sales, so my expectations are realistic. We were working with a salesperson named Rigo for weeks car-buying experience I’ve ever had—and I work in sales, so my expectations are realistic. We were working with a salesperson named Rigo for weeks on a “Certified” Pre-Owned 2024 Kia Telluride. Communication started off fine, but when it came time to move forward and ask basic questions, he completely stopped responding. After a full week of silence, I had to call myself just to get vague excuses. Despite that, we confirmed we were ready to move forward—$15K cash down, plus a paid-off trade-in. Serious buyers. I drove over 2 hours to the dealership expecting a vehicle that matched how it was represented. What I found was the complete opposite. The vehicle was in shockingly poor condition: Every wheel had severe curb rash Tires had visible damage that looked unsafe A noticeable dent on the rear of the vehicle Interior was dirty, with stains, wear, and even leftover food under the seats This was supposed to be a “certified” vehicle, yet it hadn’t even been properly cleaned—let alone reconditioned. To make it worse, the sales manager dismissed the concerns with excuses instead of taking accountability. This felt like a complete waste of time and a lack of respect for the customer. Driving hours based on how a vehicle is presented, only to see something entirely different in person, is unacceptable. I strongly recommend doing thorough due diligence and getting detailed, current photos and confirmations before making the trip here. Very disappointing experience. More

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No nonsense. To the point. Listens. Doesn't waste time. No pressure. Best experience ever! Great To the point. Listens. Doesn't waste time. No pressure. Best experience ever! Great More

by JZALIAUSKAS Verified Customer Verified Customer

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Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. A and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. At one point we even felt like they lied to us. We were definitely not their first priority throughout the entire ordeal. We would never go back to Russ Darrow. Ever. More

by HARLEYCHIC911 Verified Customer Verified Customer

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Rigo was the first person I met when I walked in the door and helped me through the whole process of buying my 2020 KIA Sportage. He was very accommodating and informative about my questions and concerns. I and helped me through the whole process of buying my 2020 KIA Sportage. He was very accommodating and informative about my questions and concerns. I wouldn't change a thing and highly recommend Rigo and the Crew at Russ Darrow Kia of Wauwatosa! More

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Rigo was attentive, responsive, and so easy to work with! My boyfriend recommended him from a past experience, and I’m glad he did. As a first-time car owner, he made the entire process — from finding a car My boyfriend recommended him from a past experience, and I’m glad he did. As a first-time car owner, he made the entire process — from finding a car to financing — simple and smooth. Thank you, Rigo! Josh with financing was great too! Nice energy! More

by Pyang26 Verified Customer Verified Customer

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Rigo was very knowledgeable and answered all my questions. I felt confident working with him and would recommend him to anyone looking to purchase a vehicle. questions. I felt confident working with him and would recommend him to anyone looking to purchase a vehicle. More

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Rigo was great to work with. He showed me three options that fit my monthly budget, the process was fast, I love my new Kia K4! He showed me three options that fit my monthly budget, the process was fast, I love my new Kia K4! More

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Rigo is a great salesperson! He assisted us with the purchase of our 2025 Kia Sorento. The whole Kia front desk team was also great—very helpful and friendly. He assisted us with the purchase of our 2025 Kia Sorento. The whole Kia front desk team was also great—very helpful and friendly. More

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The staff was super friendly and was very welcoming. Beyond buying a car the employees were very conversational and helpful Beyond buying a car the employees were very conversational and helpful More

by danny cwinski Verified Customer Verified Customer

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Rigo was a great person to work with, he helped me get my car and insurance car and insurance More

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