Ricky Perez | Page 2

DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE SOLD A LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure LEMON, HAVE YOUR CREDIT DESTROYED AND BE IGNORED BY STAFF/MANAGEMENT. THIS HAS BEEN THE WORST EXPERIENCE EVER!!! I was sold a car with engine failure and have been jacked around regarding my refund and loan cancelation. I had the car in my possession for ONLY 2 DAYS! I did not receive a call from anyone durning whole ordeal with them. No one called to notify me of the problems. I had to reach out to them MULTIPLE TIMES. The service department informed me of the cars engine failure and said the sales team is working on a resolution. Aftes many days straight of calling and being transferred to wrong departments and leaving voice-mails, i still had no one contacting me. Almost two weeks to the date of purchase I walked into the store to see the sales managers eating girl scout cookies and chatting about golf behind the desk. Not once did a Manger even try to speak to me. I demanded a full refund and my loan to be canceled. 1 week had went by with many calls and visits to kia and even to the ford corporate office I finally received my refund check. Now two weeks have gone by and they still won't cancel my loan. Absolutely ridiculous and utterly disappointing. More

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Best salesman on golf road! I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I liked best about my experience was that he was extremely knowledgeable and didn’t push just to make a sale. He actually tried to help me find the best car for my family. More

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This dealership was not able to provide the service that I needed in a timely manner as well as were not transparent about anything during the buying process I needed in a timely manner as well as were not transparent about anything during the buying process More

by JUSTINZINGA25 Verified Customer Verified Customer

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Overall poor service. Dealership did not carefully inspect car-didn’t notice that seller had switched the charging cord for EV from another car. Requested to charge full Dealership did not carefully inspect car-didn’t notice that seller had switched the charging cord for EV from another car. Requested to charge fully for long drive home and arrived to find it only partially charged. As I’m leaving dealership with car purchased and ask for second set of keys I’m informed that they cannot locate. On a 70k purchase this is not acceptable. Reached out to associate and ultimately manager Perez but he refused to cover the cost of a second key. More

by KKRAUSEMD Verified Customer Verified Customer

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always a great buying experience thanks you Ricky Perez and staff cant wait for the new Kia store to come :) and staff cant wait for the new Kia store to come :) More

by Kristen Verified Customer Verified Customer

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Schaumburg Kia is a great dealership with polite, prompt and attentive staff. I traveled a from another county to pre-order and purchase my new 2023 Telluride. Kristina Horemis was awesome at taking my ord and attentive staff. I traveled a from another county to pre-order and purchase my new 2023 Telluride. Kristina Horemis was awesome at taking my order and reviewing all options available. Aldo Rodriguez went above and beyond to accommodate my schedule for delivery and in reviewing my new SUV’s features and accompanying services. Tiffany Phillips and Ricky Perez provided personalized service to ensure I received the best deal. Anthony Longobardi was very thorough in explaining all aspects of my financing and insurance in an efficient manner and even went so far as to label my paperwork for “home” and “car”. I highly recommend Schaumburg Kia! More

by CHAYA.STEPNEY Verified Customer Verified Customer

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If you want a great car at a great price go to Schaumburg Kia where the staff is friendly and courteous. Kia where the staff is friendly and courteous. More

by RMATUS19 Verified Customer Verified Customer

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The whole staff was kind and courteous throughout my whole car buying experience. They worked with you to get the best price available. I highly recommend you purchase your vehicle there. whole car buying experience. They worked with you to get the best price available. I highly recommend you purchase your vehicle there. More

by RMATUS19 Verified Customer Verified Customer

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Bought my car here and have been getting serviced here ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. ver since. Easy to schedule online and they keep you in the loop while servicing is happening. Highly recommend and will come back. More

by 98ashleydancer Verified Customer Verified Customer

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Worst Customer Service Ever! ! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The ! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The salesman was very kind and understanding to our situation. Oh, and they totally scammed me with the price. Price was listed under ten grand but paperwork showed over 13,000. More

by MONICAMANIEZ73 Verified Customer Verified Customer

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