Tiffany Tremmel

I want to give Bob Rohrman Auto Group—especially Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer servic Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer service from start to finish. From the very first conversation, Chase Rohrman personally reassured me that our complete satisfaction was his top priority. He promised to make the entire process seamless and stress-free, confidently stating that while finding the right vehicle might take some effort, he would ensure we reached a price that worked perfectly for everyone—and he delivered on that promise with remarkable professionalism and care. Tiffany Tremmel provided outstanding service, maintaining immediate, consistent, and proactive communication every step of the way. When my wife expressed that our initial choice wasn’t quite perfect, the team didn’t hesitate for a moment. They went above and beyond, demonstrating genuine commitment to customer satisfaction by quickly locating the ideal vehicle that perfectly suited both of us at a price we were truly comfortable with. Devarj Datcher exemplified extraordinary customer service by staying with us through the entire delivery process. He took the time to conduct a thorough in-home orientation, ensuring we felt completely confident and comfortable with every detail of our new vehicle. His patience, attentiveness, and dedication were truly impressive and rare in the industry. The finance team was equally professional—smooth, transparent, and focused on making the process effortless and pleasant. This was hands-down one of the best car-buying experiences we’ve ever had, thanks to the Rohrman team’s unwavering commitment to excellence in customer service. They didn’t just sell us a car—they truly put our needs and happiness first every single step of the way. If you’re looking for a dealership that delivers world-class customer service and treats you like family, I highly recommend Schaumburg Kia and the entire Bob Rohrman Auto Group team. Thank you again, Chase, Tiffany, Devarj, and the whole team—you’ve set a new standard for what exceptional service looks like! More

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Excellent service! Excellent staff! Valeriia was professional and we were very pleased with her service. Excellent staff! Valeriia was professional and we were very pleased with her service. More

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Very good experience, hospitality and how they explained everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) everything. Customer service was exceptionally great as well. Will recommend a family member as well as a friend to this dealership. Great Job:) More

by ijrcrz50 Verified Customer Verified Customer

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All is good and helpful too. .Did thier best to help with all resources..All good.. .Did thier best to help with all resources..All good.. More

by Steve Verified Customer Verified Customer

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Great easy straightforward experience working with the team. Everyone was calm and friendly and knowledgeable. Much better than the experience I had at another Kia in elmhurst (avoid that one in elmhurst team. Everyone was calm and friendly and knowledgeable. Much better than the experience I had at another Kia in elmhurst (avoid that one in elmhurst at any cost!) More

by maxhoff44 Verified Customer Verified Customer

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My experience buying our new Kia Carnival at Bob Rohrman Kia in Schaumburg was nothing short of incredible. From the moment we walked in, Tiffany and Alejandro took great care of us and made the entire car- Kia in Schaumburg was nothing short of incredible. From the moment we walked in, Tiffany and Alejandro took great care of us and made the entire car-buying process quick, simple, and completely pain-free. I would absolutely use Bob Rohrman Kia Schaumburg again and will recommend them to anyone looking for a great dealership experience. More

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Alejandro guided us through the Carnival’s features and functions. Served a great level of professionalism and communication. From the beginning he was transparent and well informed. Definitely recommend w functions. Served a great level of professionalism and communication. From the beginning he was transparent and well informed. Definitely recommend working with him. More

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Great service and the price was good. We did the test drive and they took time to demonstrate the features. We did the test drive and they took time to demonstrate the features. More

by SANJES1987 Verified Customer Verified Customer

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The process was simple and efficient. They did not play any games when it came to the pricing. There were no hidden or unexpected fees. I never felt pressured to buy. They were very helpf They did not play any games when it came to the pricing. There were no hidden or unexpected fees. I never felt pressured to buy. They were very helpful all around. More

by Joe Verified Customer Verified Customer

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Brought car back day after purchase and one month later-not driving what I paid for later-not driving what I paid for More

by timscanlan2121 Verified Customer Verified Customer

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