Rick Fragala
Rick Fragala at Toyota of Nashua

Rick Fragala | Page 3

Car Center Sales Manager

Toyota of Nashua

10 Marmon Dr
Nashua, NH 03060

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4.6
29 Reviews
4.6

29 Reviews

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29 Reviews of Rick Fragala

July 20, 2024

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Employee Rating

Good inventory, professional sales staff. Adalina made the buying experience easy … and fun. Rick was awesome in helping to close the deal. Missed a few details (being resolved) but overall p More

by dseiberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adalina

Jul 23, 2024

Toyota of Nashua responded

Thank you for sharing your experience! We're glad to hear Adalina and Rick made the process enjoyable at McGovern Toyota of Nashua. We appreciate your understanding as we resolve those final details, and we're happy you're overall pleased with our service.

July 10, 2024

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They are very helpful and efficient. All sales people are helpful and prioritize customer service More

by livcenteno2005
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Laprise

Jul 11, 2024

Toyota of Nashua responded

We are thrilled to see your positive review! Happy to hear you found the sales team helpful and efficient. Thanks from everyone here at McGovern Toyota of Nashua!

June 13, 2024

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The Salesperson, John Wight was fantastic. Had body side molding installed at Service Department. They were prompt and did a great job. I will definitely return to Toyota Nashua. This is the f More

by mbyrne417
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 14, 2024

Toyota of Nashua responded

Thank you for your continued trust in McGovern Toyota of Nashua! We're glad to hear John and our service team provided fantastic support. Looking forward to seeing you again for your fifth car purchase!

May 14, 2024

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Quick and painless process. Polite staff. I returned my lease, test drove a new vehicle and drove off the lot with it within 6 hours. More

by mgreenwood89
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Flynn , Alvin

May 14, 2024

Toyota of Nashua responded

We're glad to know that this lease exchange was a quick and efficient experience for you. Enjoy the new ride and thanks for choosing McGovern Toyota of Nashua!

February 20, 2024

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Have been a long time customer of McGovern Toyota of Nashua and had the pleasure of working with Adam in the service department. He was professional and informative and got me in and out! I always enjoy More

by Tberube2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Marino, Adam Bosse

Feb 21, 2024

Toyota of Nashua responded

We're so glad to know you've had consistently great experiences with us at McGovern Toyota of Nashua, especially in our service department and Upperdeck Cafe. We'll pass your compliments on to Adam! Thanks for being a loyal customer - we look forward to seeing you next time!

February 07, 2024

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Toyota of Nashua has the worst, most unorganized service department I have ever seen. When I bought my car in Manchester, it took them a week to fix two things that I later found out was more than what they More

by Parentkayla
Service Price Transparency
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Service Time
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Recommend Dealer
No
Feb 12, 2024

Toyota of Nashua responded

Good morning Kayla, Thank you for taking the time to leave us a review about your experience with us. Unfortunately with these types of systems installed in vehicles, it does require you to be present to enable the device so work can be performed on the vehicle. In most cases, the unit provider will speak to one of our representatives so we can make them aware that the vehicle is in for service and they’ll override the system so our technicians can service the vehicle. In this case and for whatever reason, they would not override the unit and that’s why your presence is necessary. I understand it’s an inconvenience but we’re powerless over the situation. My service department can elaborate further and answer any additional questions you may have and hopefully, we can get this handled ASAP. Thank you again for your time. Sincerely, Keith Jerszyk General Manager Toyota of Nashua kjerszyk@mcgovernauto.com

Feb 12, 2024

Parentkayla responded

I completely understand and I did not mind having to sit there to help out as I know the device is not Toyota’s fault. My issue was that my appointment was for Thursday 2/1/24 and the process of even starting my service wasn’t started until Monday 2/5/24. To me that is unacceptable. If I have an appointment, the date of my appointment is the day my service should begin. And when I speak with my service representative to let them know I will be there at this time on this day to be able to sit with the car when they look it over, if they say yes that works, when I arrive to do so I shouldn’t be told the machanic is busy we cannot do it (despite giving me the green light for that time), leaving my car to be pushed back another day. I now have my car back, and although the problem was not fixed, I do appreciate the mechanic’s time and effort to find the problem and I thank service rep. Manny for his help and attentiveness in making sure my car was being taken care of.

September 18, 2023

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Ammara was great, friendly, efficient and knowledgeable. She wasn't pushy and didn't rush us at all. We were in and out of the dealership within 3 hrs. from beginning to end, and she had our vehicle ready f More

by weaver2010
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alex Casey, Ammara Oum

Sep 18, 2023

Toyota of Nashua responded

We're so glad to know that you had a smooth and efficient experience with us at McGovern Toyota of Nashua. It's great to hear that Ammara & the team provided the top-notch service we aim for! Enjoy your new vehicle and thanks for recommending us!

July 30, 2021

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Serguei Orlov was very knowledgeable and it was a pleasure buying a Venza/Hybrid from Toyota of Nashua New Hampshire We give him a perfect rating More

by Kathy.quealy
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Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Marino

April 26, 2021

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If I could give zero stars I would. Be aware, these people like to perform "spot delivery scams" This dealership is shady, ended up calling the police and attorney general. Long story, but they "appro More

by kidderkoi
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Recommend Dealer
No

Other Employees Tagged: Anderson Barbot-Surita

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