Rick Cobb

Subaru of Gwinnett responded

We are sorry to hear that you're unhappy, but we must firmly clarify that your claims are completely false and misleading. We take great pride in our transparency and integrity, and we have thorough documentation that proves this vehicle showed no signs of an air conditioning issue during inspection or delivery. In fact, we invested over $2,400 in reconditioning this vehicle, including new tires and a full brake job, because we believe in delivering quality — not cutting corners. The multi-point inspection shows zero AC concerns, and your own test drive included verifying that the AC was functioning properly. We also provided you with a copy of the inspection and service records, as well as multiple signed As-Is disclosures, which clearly state the vehicle was sold without a warranty. You signed acknowledging you understood you would be responsible for future repairs — and unfortunately, unexpected issues can occur on any vehicle, especially one that is six years old with 90,000 miles. What we will not tolerate, however, is false and defamatory public attacks. Our team made multiple efforts to speak with you, and we were met with profanity and aggression. We will always treat our customers with respect, and we expect the same in return. Using threats of negative reviews in exchange for money is extortion, and we will not be bullied into paying for something we could not have predicted, caused, or known about. To anyone reading this, we encourage you to reach out directly. We’re proud of the way we do business, and we have the paperwork to back it up.