Richard Tross

The only thing I didn't like was being without a car for nine days. nine days. More

by ETREVINO1009 Verified Customer Verified Customer

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$9000 insurance claim and they tried to nickel and dime me for every thing that they did not point out to the insurance company that needed replacement. They left my car battery dead for days so of course me for every thing that they did not point out to the insurance company that needed replacement. They left my car battery dead for days so of course it was damaged. They left my car full of oil and dirty then refused to provide me with a loaner after I had to take the car back to them for repair because they missed a belt full of oil thinking it wouldn’t slip and be a problem! They delayed and said the tech was on vacation. Why does it take that single technician to diagnose an oil filled belt slipping? Then delay another day to try and charge me for something so obviously related to the claim which had the car engine bay completely engulfed in oil! I come back the next day when they said they would have it done and they said all of DFW was out of belts. Then to my face the service representative wanted to say I denied the repair when I did not! I objected because all of these things were directly related to the claim and their negligence! In both cases I immediately spoke to someone to get it covered. Only god knows what other problems I’m going to be left with that they decided wasn’t a problem! I picked my car up for the second time and it was again making an obvious (scraping this time) noise while driving it. It took 100 ft to hear the sound. More

by Bryan Verified Customer Verified Customer

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It's taken long then I expect to repair the SUV however I was ready impressed with the repair work. was ready impressed with the repair work. More

by ELBERTPOWELL Verified Customer Verified Customer

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10+ on the sales side. 7 on the service side have had three trips for a service issue and the issue is still not resolved but the service advisor is still working the is 7 on the service side have had three trips for a service issue and the issue is still not resolved but the service advisor is still working the issue and has been in contact with me to get the issue resolved. More

by SIMVRX Verified Customer Verified Customer

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Very slow. I had an appointment at 7am and only had a check engine light tested and I didn’t get my car till 945. Called the advisor with no answer. Was even to I had an appointment at 7am and only had a check engine light tested and I didn’t get my car till 945. Called the advisor with no answer. Was even told I would have to wait 3-5 days then somehow it changed to “it can get done today” when I said that’s a long time just to read one code. They tried to play me as per usual More

by RICHIE.VAUGHN25 Verified Customer Verified Customer

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The problems were fixed and the truck seems to be running great. Everyone is friendly and helpful. great. Everyone is friendly and helpful. More

by PAUL_KASTNER Verified Customer Verified Customer

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Great customer service. I was in and out. My service advisor was very knowledgeable and updated me on potential hazards about my car maintenance I was in and out. My service advisor was very knowledgeable and updated me on potential hazards about my car maintenance More

by APHIPPS0 Verified Customer Verified Customer

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The issue was not resolved when I initially brought the vehicle in for service. The car was kept for 3 days and nothing was resolved. I returned a month later and the issue was resolved on the first day! vehicle in for service. The car was kept for 3 days and nothing was resolved. I returned a month later and the issue was resolved on the first day! More

by Camrygirl Verified Customer Verified Customer

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Very helpful in finding what I needed. They were not pushy at all, but once we figured out what I wanted the process was very quick. They were not pushy at all, but once we figured out what I wanted the process was very quick. More

by jaybattle Verified Customer Verified Customer

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Everyone was great in getting the job done with such precision and professionalism as always precision and professionalism as always More

by JWILLIAMS689 Verified Customer Verified Customer

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