Richard Levi

Capital Toyota, Inc. responded

Thank you for your honest feedback. We truly appreciate you recognizing our team’s professionalism and clear communication about the services performed on your vehicle. We understand that during busy times, interactions can feel rushed, and we sincerely apologize if you ever felt shortchanged in your experience. Your time and trust are incredibly important to us, and we are actively working to balance our growing volume with the personalized, attentive care every guest deserves. Please know that your feedback helps us grow, and we’re committed to making every visit as welcoming and thorough as possible. Thank you for being part of the Capital Toyota family. We look forward to serving you even better in the future.

Capital Toyota, Inc. responded

Hi Sam, Thank you so much for your wonderful feedback! We’re thrilled to hear that Richard and our service team provided such personalized and efficient care. Knowing that Richard remembers you by name and gets you in and out quickly is exactly the kind of experience we aim to deliver every time. We’ll be sure to share your kind words with Richard and the mechanics — they’ll be so encouraged to hear how much you appreciate their hard work! Thanks again for choosing Capital Toyota. We look forward to serving you and your 4Runner for many miles to come!

Capital Toyota, Inc. responded

Thank you so much for your kind words! We're thrilled to hear that your visit was smooth and efficient, just the way it should be. Our team takes great pride in providing timely service with care and attention to every detail. We truly appreciate you choosing us and look forward to welcoming you back again soon!

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

Capital Toyota, Inc. responded

Thank you, Harold! We’re happy to hear that you had a great experience with our friendly and knowledgeable team. We strive to provide efficient service while ensuring our customers are comfortable. We appreciate your support and look forward to seeing you next time!

Capital Toyota, Inc. responded

Thank you for sharing your experience! We're so glad to hear that we were able to take care of your recall service quickly and efficiently. We always strive to provide timely service and appreciate your recognition of our urgency. If you ever need anything else, we’re here for you!

Capital Toyota, Inc. responded

Thank you Bonnie, so much for your kind words and loyalty to Capital Toyota! We’re thrilled to hear that our incredible employees and top-notch service have made such a positive impression on you. Your trust and confidence in our Service Department mean the world to us, and we’re honored to be your go-to dealership. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to continuing to provide you with the exceptional service you deserve!

Capital Toyota, Inc. responded

Thank you for your feedback! We’re pleased to hear that your service was completed promptly and that you enjoyed our comfortable waiting area and courteous staff. We also appreciate your comment regarding the 60k mile service. We understand how important it is to feel that you’re getting the best value, and we will take your input into consideration as we continuously strive to improve our services. Please don’t hesitate to reach out if you have any further questions or concerns, and we look forward to serving you again in the future.