Richard Alam | Page 2

While attempting to buy a new car, I called around the different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had t different Toyota dealerships to see if I could test drive a car. Whitby had one for test-drive. After I got there, the sales advisor Bandula had told me that the car is available and ready for sale, only upon a trade-in. (Obviously, as they're trying to make a quick buck given the large wait time for the vehicle) We told the advisor we'd bring in the car tomorrow, as he made it clear it was URGENT otherwise the vehicle would be sold. We scheduled time off work to go out of our way to Whitby Toyota. When we got there, suddenly the vehicle was "SOLD"... This makes no sense, given that we showed up right before the store's closure the day before and we made an appointment for the next afternoon. We had even exchanged messages inbetween this time, and at no point did they mention this prior to our arrival. Why? BECAUSE THEY WANTED A SALE. We were obviously upset, the sales director, Richard comes out and quickly tells us actually the vehicle wasn't sold, it's being used as a test drive unit. What a shocker... Massive miscommunication between the sales team and the upper management. Why waste our time, let us book off work and then when we show up finally tell us? We told them we're good and we were ready to walk out, Richard stops looks at us and asks. Why wouldn't you buy from us? How about the fact that your deceptive, dishonest and disrespectful of peoples time? Pulling cheap tactics to get customers through the door. I've never had this experience once at Tesla, Honda or any other Toyota dealership. Go to Clarington Toyota, or quite frankly any other Toyota dealership for a relaxed experience. Put your deposit, and enjoy your new Car in a few months. These 2 are the epitome of the "used cars salesmen" archetype that dissaudes people from ever wanting to shop for cars. Simply textbook behaviours. More

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Great dealership. The service department is top-notch. Had my 2023 Sienna serviced here multiple times, always received fast and courteous service. Highly recommended The service department is top-notch. Had my 2023 Sienna serviced here multiple times, always received fast and courteous service. Highly recommended. More

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Outstanding service, attention to details and met our needs. Toyota is new for us and we are very impress. We love our new car needs. Toyota is new for us and we are very impress. We love our new car More

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Whitby Toyota is one of the best dealership in GTA. I had a great experience purchasing my 2023 Sienna. I would highly recommend Whitby Toyota to anyone looking to buy or lease a vehicle. I had a great experience purchasing my 2023 Sienna. I would highly recommend Whitby Toyota to anyone looking to buy or lease a vehicle. More

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Whitby Toyota has excellent sales and service departments. I really recommend Whitby Toyota for car buying and service needs. departments. I really recommend Whitby Toyota for car buying and service needs. More

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The service department is very professional. They serviced my vehicle in a very timely manner. I would highly recommend Whitby Toyota’s service department to anyone looking to service their Toy They serviced my vehicle in a very timely manner. I would highly recommend Whitby Toyota’s service department to anyone looking to service their Toyota vehicle. More

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I recommend this dealership if you are dealing with Tony Khoury and Richard Alam. The rest that I encountered are rude and unprofessional never cared about customers. Business Manager was a bully on the pho Khoury and Richard Alam. The rest that I encountered are rude and unprofessional never cared about customers. Business Manager was a bully on the phone. The parts attendant was very rude to Tony showing his attitude in front of us. I do not know if he is having personal problems should not bring it at work. I bought a cargo mats charged me for almost 300 bucks but I installed it myself. Thinking that i bought a expensive car as part of good service they will offer to install it. These people needs training handle customer regardless of their age. Kudos Tony and Richard I’m happy with your service. More

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Whitby Toyota is one of the finest Toyota dealerships in Ontario. Their sales staff are professional, helpful and friendly. Richard Alam the General manager was not only able to find me the vehicle I was lo Ontario. Their sales staff are professional, helpful and friendly. Richard Alam the General manager was not only able to find me the vehicle I was looking for but also gave me great deal on the purchase of 2022 Toyota Highlander Hybrid Platinum edition. To top it all off I was able get my brand new vehicle within two weeks. I highly recommend Whitby Toyota to anyone looking to buy a Toyota vehicle. More

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The dealership has a very well organized layout and safety procedures in their sales department and their service department. Very welcoming atmosphere safety procedures in their sales department and their service department. Very welcoming atmosphere More

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