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Rich Jacobsen
Rich Jacobsen at Arlington Heights Ford

Rich Jacobsen | Page 18

Sales Professional

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
5.0
355 Reviews

Richie is #1...just ask him!

Dealership Experience

42 yrs, 5 mos

Industry Experience

42 yrs, 4 mos

5.0

355 Reviews

Write a Review

355 Reviews of Rich Jacobsen

October 25, 2023

Dealership Rating
Employee Rating

Rich was helpful. Wish the wait for finance was shorter than it was. I was not a fan of the ‘Silent Security’ fee of $499 added without my knowledge or any attempt to More

by billkavanaugh70@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez

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Oct 27, 2023

Arlington Heights Ford responded

Thank you for sharing your feedback with us Bill. At Arlington Heights Ford, we strive to provide complete satisfaction for every experience and I am sorry to hear that you feel your time with us was less than exceptional. My direct line is (847) 812-0038, please contact me at your convenience. I look forward to hearing from you. Sincerely, John Guido, Jr. Director of Midwest Operations jguidojr@ahford.com

October 23, 2023

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Employee Rating

Great service all the way through. Factory ordered ford escape. Flawless process of delivery. Highly recommended. More

by Rjacobsen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Jeremy Rosa , Israel Gonzalez, Tim Uphoff

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Oct 26, 2023

Arlington Heights Ford responded

Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Arlington Heights Ford family with your recent purchase. We hope you are enjoying your new Ford Escape. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, The Arlington Heights Ford Team

October 21, 2023

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Employee Rating

Very helpful and friendly. Would highly recommend to anyone looking for a vehicle. Joe and Rich were great More

by smithmatthew0936
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez

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Oct 25, 2023

Arlington Heights Ford responded

Thank you for leaving us this great review, Matthew! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

October 17, 2023

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Employee Rating

Great overall experience. Richard was very nice and helpful. He gave us a lot of advice on this car purchase. More

by bvmont
Recommend Dealer
Yes
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Oct 20, 2023

Arlington Heights Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Arlington Heights Ford Team

October 07, 2023

Dealership Rating
Employee Rating

All went well with the purchase. Great deal and smooth transaction. I would recommend this dealer More

by Sbp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez , Joe Baez

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Oct 11, 2023

Arlington Heights Ford responded

Thank you for taking the time to share your feedback regarding your experience at Arlington Heights Ford and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Arlington Heights Ford Team

October 07, 2023

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Employee Rating

Great customer service, Richard Jacobsen really nice guy, Was very polite and offers us water and we will come back. More

by MO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Narez, Michael Rodriguez

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Oct 11, 2023

Arlington Heights Ford responded

Mo, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

September 30, 2023

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Employee Rating

Rich and Tim provide a great service to me and my company. We have bought multiple trucks from them. More

by vanalaska999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez , Israel Gonzalez, Ben McCarty, Tim Uphoff

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Oct 04, 2023

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

September 28, 2023

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Employee Rating

They helped me locate a car that I wanted when other dealerships could not help. More

by Aquajet1972
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Colton Hannemann, Tim Uphoff

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Oct 02, 2023

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

September 19, 2023

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Employee Rating

This is my fourth truck dually thanks to rich Jacobsen for helping me get the right trucks and great price More

by aslankon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Jeremy Rosa , Joe Baez, Israel Gonzalez, Ben McCarty, Tim Uphoff

Report | Print
Sep 22, 2023

Arlington Heights Ford responded

Thank you for your loyalty to our dealership and for taking the time to write this review. Rich’s sales excellence is always consistent, and we're glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, The Arlington Heights Ford Team

September 18, 2023

Dealership Rating
Employee Rating

I was very satisfied with the process of buying my car. very nice people to deal with. More

by Cudadave6666@gmail.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Sep 21, 2023

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day! Sincerely, The Arlington Heights Ford Team

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