Ricardo Izquierdo

Buyer beware! Ricky ran a bait and switch scam with the extended warranty on a new TRX I purchased through McLarty Daniel CDJR Springdale. When I reviewed the wa Ricky ran a bait and switch scam with the extended warranty on a new TRX I purchased through McLarty Daniel CDJR Springdale. When I reviewed the warranty paperwork at home, I discovered that Ricky had substituted a warranty with limited coverage designed for used vehicles in the sales contract. The cost, however, was identical to the full new vehicle coverage Ricky told me I was purchasing. When confronted, Ricky and his managers claimed to be unfamiliar with the warranty contract they sold and denied any wrongdoing. They even tried pretending that the contract they gave me covers new vehicle drive trains when it does not. They eventually offered to switch the contract to the coverage I had actually purchased "as a courtesy", but they were also quick to refund my money when I demanded a full refund, probably to avoid further liability since I had recorded the conversations where Ricky lied about the coverage. For anyone who suspects they were scammed by Ricky or this dealer when purchasing "Extreme Wrap" coverage on a new vehicle: look at pages 1, 4 and, 5 of the contract. If you were told you were getting full extended warranty coverage on a new vehicle that includes drive train coverage, and any other option EXCEPT "Supreme Unlimited Wrap" or "Supreme Plus Wrap" is checked, then it is likely that you were also a victim of this fraud. To summarize, you should not do business with Ricky or this dealership because they are not honest. If you do business with them, then make sure you plan ahead to protect yourself like I did: record your conversations and ensure the contracts they give you are exactly what you were sold. More

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