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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
October 20, 2022
Rhoel Gray has been our service advisor for the past several years. He is very knowledgeable, professional, and always makes sure that we are highly satisfied with any service work that has been done to several years. He is very knowledgeable, professional, and always makes sure that we are highly satisfied with any service work that has been done to our vehicle. He is an outstanding service advisor! More
by Dan
August 11, 2022
Wonderful dealership with very professional and attentive staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She i staff. Rhoel Gray has taken care of my car for a while now, and he has always been available, thorough, and caring in the way he does his work. She is very happy, and so am I! More
by gbf
June 02, 2022
As always, service advisor, Rhoel Gray, provided very appropriate recommendations when I had my 2014 BMW 428i in for its annual service. All work was completed promptly and efficiently. I know that I appropriate recommendations when I had my 2014 BMW 428i in for its annual service. All work was completed promptly and efficiently. I know that I can count on Rhoel and Germain BMW for top line customer service. More
by Nancy Brisson
December 27, 2021
My recent service at Germain BMW in Naples was outstanding. Rhoel Gray provided top notch customer care - he explained clearly the car maintenance provided and get me well appraised of its status outstanding. Rhoel Gray provided top notch customer care - he explained clearly the car maintenance provided and get me well appraised of its status. I will return to Germain BMW and request Rhoel Gray for future car services. More
by Clay Risk
December 04, 2021
12/1/21I have been blessed to be able to drive BMW 12/1/21 I have been blessed to be able to drive BMW autos for 38 years. There are few people that I have worked with that I can attest to working a 12/1/21 I have been blessed to be able to drive BMW autos for 38 years. There are few people that I have worked with that I can attest to working as tirelessly as Rhoel Gray, service co-ordinator.. Rhoel worked feverishly every step of the way to ensure my M5C was repaired and returned to me as soon as ‘humanly’ possible, despite the logistical nightmares that arose but understandably, are prevalent in todays’ world of uncertainties. Rhoel was knowledgeable and understanding of the parts and repairs process. He was attentive, communicative and PATIENT when listening to my questions and eventual frustration when uncontrollable events occurred during my ‘extended stay’ at Motel Germain. He kept me informed along the way in a timely manner. Rhoel’s passion and commitment to his position at Germain truly shows and he is an outstanding professional. Rocco Bruno, Bonita Springs, FL More
by rabbmw
Other Employees Tagged: Francesca Zupancic
October 21, 2021
Rhoel Gray is the best service advisor I have ever come across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct in this country over the last few years. He is very cordial, respectful and very honest with me at all times. He is a pleasure to deal with and seems to love his job. Germain BMW should be proud to have him as one of their employees. If I had my way he would come and work for me at any time!!! I love going to Germain BMW which is a totally opposite experience when I have to go to Naples Dodge to get my truck serviced as it is always a dreadful experience. I wish that Germain BMW would service my Dodge Ram for me!!! :-) Cheers to Roel Gray!!! More
by bfarnum
September 15, 2021
Dashboard message was I needed brakes. Called Rhoel Gray and he had an appointment for me the next day. They took my car in and in a hour found out that I didn’t need brakes and recalibrated the brake messa and he had an appointment for me the next day. They took my car in and in a hour found out that I didn’t need brakes and recalibrated the brake message. Said I still had a lot of brake pad left. I liked the honesty, because they could have just replaced the brakes and I would have not known any better. Thank you Rhoel and Germain. More
by bmccormic
