Rey Bonet | Page 19

Very Happy Wife! We used USAA Car Buying Service that led us to Audi Lakeland after being initially contacted by Avy. I asked him to please send some information dir We used USAA Car Buying Service that led us to Audi Lakeland after being initially contacted by Avy. I asked him to please send some information directly to my wife Emily, who we were trying to find an Audi Q5 that had most of the options she was looking for, Avy spoke with Emily and we arranged to visit the dealership the next day (Saturday), where due to his heavy schedule - he would have a salesperson assigned work with us. We were met by Rey Bonet very shortly after arriveing at the deelearship, who immediately began to 'take in' our requirements and we wer able to take a spin in a Q5 while gauging what it was that Emily was specifically looking for. Emily and I quickly hit it off with Rey, who immediately made both of us very comfortable with his very personable and engaging demeanor, his knowledge of the product, his honesty, and what I felt was genuine empathy towards understanding what Emily was looking for in a car. Never hurried, he started with an attitude of 'YES' towards trying to find what she wanted. I must say that we had been looking at several dealerships throughout Tampa and Saint Petersburg area for several weeks and were being driven towards vehicles that -according to the sales people- were "the only available inventory" accessible within and outside the State. However, this young man listened to us, stuck with us, dug in, and somehow found Emily a vehicle that had EVERYTHING she was looking for in options, to include color, and it was nearby; and for me - he worked diligently towards getting me to the price I'd established as my bottom line. That said - after working with multiple dealers, Rey is far and above the BEST automotive sales person I've ever dealt with, who (understanding this is a business) I felt leaned far forward towards helping us make a very comfortable and satisfying purchase. Emily LOVES her Q5, and truly appreciated Rey's candor throughout the process, especially his sending us the short video of 'her new car' shortly after leaving Audi Lakeland, and then his delivering the vehicle to our doorstep (something I've never experienced in car buying), and his helping her "learn' the car" and feel comfortable with it before leaving. Overall, we experienced a uniquely comfortable experience with all the staff who we engaged with on Saturday; however, by and far - Rey Bonet was absolutley the single entity that facilitated our decision to say yes and purchase Emily's new Q5 which she absolutely Loves - Thanks Audi Lakeland, but especially...THANKS REY! More

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Outstanding service Outstanding customer service, could not be happier! I will certainly come back to get my next Audi! Ray Bonet was kind and courteous and met all our Outstanding customer service, could not be happier! I will certainly come back to get my next Audi! Ray Bonet was kind and courteous and met all our needs. More

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Friendly and Comfortable This was my first time stepping into a dealership since I got my first car oh so many years ago! I thought it would be intimidating and that I would f This was my first time stepping into a dealership since I got my first car oh so many years ago! I thought it would be intimidating and that I would feel pressured to getting something that may have not been the best deal for me. I am happy to report I did not face any of these tribulations when I arrived at Lakeland Audi. My spouse and I were approached readily and where handled with care and confidence. Would recommend Lakeland Audi for your New/Used car needs. Thank you Rey Bonet! More

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