Renata Starbranch

I had my car sent in there with the personal service to be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was char be picked up which was great and delivered. My car was in there to have the radiator flushed that was never completed nor done instead my AC was charged. I was told that I needed a fan for my car in the pot would cost $1,000 I said no thank you at that point I was told my car couldn't be delivered back home to me and I didn't get it back till Friday it was in the shop for 3 days. I was not satisfied at all because also I was supposed to have the detailing down on my car which wasn't completed so my car was taken from me brought in something else was done to it and I had to pay for it. I purchased a fan from the dealership from another dealership for $290 I'm having it installed for $130 still not sure if that is the problem with the car. I still believe that the car needs the radiator flushed and the fluids replaced and that will alleviate the issue that I had. I will keep you updated. More

by KEITH.DLAURO Verified Customer Verified Customer

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Renata is a great service writer - knowledgeable and informative. Always a pleasure to work with. informative. Always a pleasure to work with. More

by RICKJ2 Verified Customer Verified Customer

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I say the same thing every time i go to Colonial Cadillac. The place and the people that are employed at Colonial are the best!! Cadillac. The place and the people that are employed at Colonial are the best!! More

by RDEFELICE Verified Customer Verified Customer

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dealership is close, convenient, with a well trained repair staff.Renata is very helpful with repair appointments,and rentals. repair staff.Renata is very helpful with repair appointments,and rentals. More

by KENGHOST Verified Customer Verified Customer

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Always treated nicely and efficiently. Good explanation of issues. Renata fights for me, when needed. I usually leave pleased with the result of my visit. I travel quite a distance now Good explanation of issues. Renata fights for me, when needed. I usually leave pleased with the result of my visit. I travel quite a distance now for service. More

by ELAINE.WALLACE1 Verified Customer Verified Customer

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It cost 1200 dollars for repairs which was not expected and my tires all had different air pressure why small risk undone but u still are more money than u should have and my tires all had different air pressure why small risk undone but u still are more money than u should have More

by RGGJR36 Verified Customer Verified Customer

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Disappointed that I had to fight so hard for something that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that sh that was sold with the vehicle. In the end colonial made it right and replaced the tire but disappointed I had to fight so hard for something that should not have been sold on vehicle. More

by reid1589 Verified Customer Verified Customer

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Always a pleasure when I take my truck to Colonial. From start to finish they crush it! From start to finish they crush it! More

by JOEDONOVAN0 Verified Customer Verified Customer

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She was excellent! Customer service was fantastic. She kept me informed with frequent updates on my vehicle Customer service was fantastic. She kept me informed with frequent updates on my vehicle More

by CSJENNIN65 Verified Customer Verified Customer

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Great service worked to get warrantee coverage quick turnaround will return again for service when needed turnaround will return again for service when needed More

by MCFREEMAN100 Verified Customer Verified Customer

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