Raquel Maynard | Page 10

The service dept rotated my tires and didn’t secure the under cover and it was dragging the ground. When I noticed and called the dealership to advise, the receptionist was very rude. I was inconvenience under cover and it was dragging the ground. When I noticed and called the dealership to advise, the receptionist was very rude. I was inconvenienced and had to return to the dealership to have it repaired and the service department acted as if they were doing me a favor! More

by nbodrick2 Verified Customer Verified Customer

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The staff was friendly. Service was quick, coffee was good! I am always treated fairly and with respect. No pushing unnecessary things and staff is very knowledgeable. Service was quick, coffee was good! I am always treated fairly and with respect. No pushing unnecessary things and staff is very knowledgeable. More

by ashley_c_fox Verified Customer Verified Customer

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Service was excellent. Completed while I waited. Raquel explained everything. Good experience! Everyone friendly and helpful! Completed while I waited. Raquel explained everything. Good experience! Everyone friendly and helpful! More

by DREMASG Verified Customer Verified Customer

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If you want a stress free car buying experience then go see Stephanie & Eddie:) They both are outstanding sales people! Racquel in service is the best:) She always gets me in and out of service with a po see Stephanie & Eddie:) They both are outstanding sales people! Racquel in service is the best:) She always gets me in and out of service with a positive vibe always More

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Go see my girl Stephanie for your next car purchase:) She is such a kind spirited person and will walk you through entire process stressfree is such a kind spirited person and will walk you through entire process stressfree More

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10 Stars to Miss. Stephanie for all her hard work and dedication she put in to get me into a new K5. I went in thinking the worst and she calmed me down and made everyt Stephanie for all her hard work and dedication she put in to get me into a new K5. I went in thinking the worst and she calmed me down and made everything so laid back and comfortable. She is very professional and makes sure to treat people like family and not just a sale. And shout out to Eddie Smith he made the down time very entertaining while snacking on his munchos & sunflower seeds lol More

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At my last scheduled oil change, I asked for replacement filters to install myself. I was made to be late for work because the tech didn't follow the instructions and replaced the filters anyway. I got wrot filters to install myself. I was made to be late for work because the tech didn't follow the instructions and replaced the filters anyway. I got wrote up for being more than an hour late to work. In 40 years, I have NEVER been late. I will only be using your dealership once a year to keep my warranty valid. I will NOT buy another car from this dealership More

by none3 Verified Customer Verified Customer

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Professional and customer oriented. Selection of cars due to size and location could be better. Selection of cars due to size and location could be better. More

by jghg08 Verified Customer Verified Customer

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The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

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We were very satisfied with the professionalism that your dealership exhibited during our time of service to our vehicle. dealership exhibited during our time of service to our vehicle. More

by MAXANDCINDY Verified Customer Verified Customer

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