46 Reviews
Write a Review46 Reviews of Randall Cates
June 02, 2024
I didn’t have a long wait they told me when to expect my car and it was ready on time Thanks for the ride to my home and the pick up to get my car. You’re the greatest. car and it was ready on time Thanks for the ride to my home and the pick up to get my car. You’re the greatest. More
Other Employees Tagged: John Henry, JD Brooks, NOE AVILA, Richard Heuser
May 23, 2024
Poor communication, staff seems don't care very good about explanations or solve the issue, and made me take my truck 3 times. 1st day, service was completed, 2nd time I left my truck all day and nothi about explanations or solve the issue, and made me take my truck 3 times. 1st day, service was completed, 2nd time I left my truck all day and nothing was done, I was asked to take my truck for a third time, I left my truck all day, they completed what they needed but they left my truck with a very annoying noise in the interior while I am driving. I did not receive any paperwork of the job completed and when I texted back to JD I can see he is annoyed or it didn't care at all to solve the issue. More
Other Employees Tagged: JD Brooks
May 20, 2024
Awesome service ! Incredible work. I will always come back and the people are super nice! Incredible work. I will always come back and the people are super nice! More
Other Employees Tagged: John Henry, JD Brooks, Richard Heuser, Joe Vanek, Kelsey Martinec , Tim King
May 19, 2024
Thanks to Will and the whole Riata Ford Team for making this a great experience. this a great experience. More
Other Employees Tagged: Will Goodwin
April 21, 2024
Great experience. Easy to work with. My car purchase was so pleasant. I love my car. Easy to work with. My car purchase was so pleasant. I love my car. More
Other Employees Tagged: Robert Carreon, Clifford Hatch, Will Goodwin, Ajay Malani, JD Brooks, Nick Avila
April 19, 2024
Great! My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. My car is perfect. Y’all are the best! This was so pleasant. Your staff is so helpful. More
Other Employees Tagged: Marri Stokes, Michael Jackson, Robert Carreon, Jeff Ledesma, Clifford Hatch, Will Goodwin, JD Brooks, Nick Avila
April 03, 2024
Leadership sales team needs customer service training. Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon Junior Sales team is Micro managed. Typical sales Manager, let me walk out, then had junior sales rep call me. Ended up with a Lemon More
Other Employees Tagged: Michael Jackson, Mike Jones, Oscar Pulido , Julie Chen.... very motivated, led by bad management
March 22, 2024
Always very helpful and motivated to help the customer with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford with excellent service and expertise. I appreciate Ford for it's hard work and knowledge. Thank you Riata Ford More
Other Employees Tagged: Will Goodwin, Monica Kinas, Kelsey Martinec , Aaron