Ramiro Milian | Page 24

For a simple oil change, only Rallye Motors can messed it up. I found out 2 days later on the work order, they put in 9 (NINE) quarts of Diesel rated oil in my c300 4matic. I left 2 voice message to my servi up. I found out 2 days later on the work order, they put in 9 (NINE) quarts of Diesel rated oil in my c300 4matic. I left 2 voice message to my service adviser, no called back. I left 2 email to the service and general managers and no reply. I ended up to call Mercedes Benz North America to help. I want to be sure no damage was done to the engine.. BTW, this is the SECOND time it happened. When I took delivery of the car, it was overfilled. The service adviser said "As long as the oil light doesn't come on, it will be fine". 1 - The oil light is warning for low level, not when it is over" 2 - The adviser has no idea how quarts of oil the car take. He said it took 8 quarts. On a 4matic, it take 7.4 quarts. On a regular RWD , it takes 8. They are 2 for 2 so far.. I am really afraid to take my car(S) to them for service... If I were you, I will make sure they show you the dipstick level before they take the car back from them. More

Helpful 5

Report | Print

There seems to be changes in the level of service. I used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces used work with Dannny for the first 4 years and the level of service I received was excellent. Danny made me feel like I was in good hands. Sinces Danny left I have been handed off to three different people. During my last visit the service advisor left the next day and I had to explain my situation again to a new service advisor. What I am really upset about is this is the second time my car was being serviced for the same problem. The first time back on Dec 29, 2011 the service center said needed an ESP Control Module, a battery and other sensors which cost me about $2,400.00. A few weeks later the same exact problem was back!!!! During this visit the service center kept my car about 4-5 days and never explained what they fixed. I just received a call that my call was fix and to pick it up. I picked up the car and everything appears to be working at this time. I wonder what was wrong with it to begin with. Did I really need a new ESP Control Module, a battery and other sensor's back in Dec 2011 or was there something else wrong which the service center was embarrassed to discuss with me. I am beginning to feel uncomfortable at this time. I was advised that my car will eventually need a new front axle and spindles which is expensive. I plan to bring the car to a different service center to find out if in fact this is the case. I never felt this way before but given my recent experience I believe I have a reasonable concern for causion with your service center. My associate Barry Spilka sold me this car about 4 1/2 years ago and suggested that I continue using your service center as he felt that the level of service at you dealership was excellent. Please keep in mind that my car has approximately 34,000 miles, I bring it in for service as required and kept it in my garage. I don't understand any car with so few miles, which is properly maintained can have so many problems. Sincerely Howard A. Ainbinder More

Helpful 1

Report | Print

Excellent customer service provided by service advisor Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Ser Excellent customer service provided by service advisor Mr. Ramiro Milian. He took the time to answer a few questions that I had about my vehicle. Service was done relatively quickly. More

Helpful 0

Report | Print

My roadside assistance experience, coupled with my amazing service experience today ...really makes me realize I so made the right move with Rallye..Keep up the good work guys....I am VERY impressed!! amazing service experience today ...really makes me realize I so made the right move with Rallye..Keep up the good work guys....I am VERY impressed!!!!!!!! More

Helpful 0

Report | Print

I had a great experience at Rallye. The staff was friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated ev friendly, professional, and got me out on a timely basis. And i got a nice loner car which makes the experience even better. Ramiro communicated everything that they were going to do and it was a pleasure working with him. Thank you!! More

Helpful 0

Report | Print

Having visited service departments of many different manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,respo manufacturers through the years, Rallye is consistently the best. Ramiro is personable, accurate and effective and your valets are a friendly,responsive bunch More

Helpful 0

Report | Print

The service center at Ralley Motors, Roslyn NY is very professionally run. It is an extremely clean and very well organized dealership/service center. I am very impressed with my service representative professionally run. It is an extremely clean and very well organized dealership/service center. I am very impressed with my service representative Mr. Ramiro Milian. He listens carefully to the issues I had, and followed through with keeping me updated as to the concerns I had regarding my vehicle. I was very impressed with how quickly my car was checked in for service and given the loaner car. Mr. Milian called me later that day stating my car would be ready for pick up day. My concerns were all addressed, and my car was returned to me impeccably serviced and cleaned. I would highly recommend Ralley Motors Service Team. More

Helpful 0

Report | Print

This was the third or fourth time that my vehicle was in for the same problem. I had no service on my Satellite Radio. Finally they changed the antenna.......Should have been done the first time. I would li for the same problem. I had no service on my Satellite Radio. Finally they changed the antenna.......Should have been done the first time. I would like to know how I can get reimbursed for the year of Satellite Radio subscriptions that I've been paying for without having service. Please advise. Also, there is still a squeak in the front left wheel well that has been addressed 3 or 4 times to no avail......... More

Helpful 0

Report | Print

The service was excellent and my Service Advisor, Ramiro Millian, as always was most helpful and knowledgable. The work was done on time and I was very satisfied with both the Service and the Assistance. Th Millian, as always was most helpful and knowledgable. The work was done on time and I was very satisfied with both the Service and the Assistance. Their entire staff was most courtious and helpful. I have only good things to say about the Service and the Staff. More

Helpful 0

Report | Print

Started out great. Ramiro took down all my information, went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). went over my concerns. However, don't understand why rusted lug nuts are covered with wheel coverage, and the rusted wheel locks are not covered(?). I didn't put them on. Mercedes did. I apologized for the car not being washed, and was assured by Ramiro, it gets done after service....No, not completely. I still couldn't see out the back window, and the bird poop was still there. I pointed it out to the man who brought me my car, who told me the car was washed(?). I popped the hatch to put in some groceries, and the piece covering the spare was still up, which had to be rearranged. They didn't need to unlock the wheels, so I don't know why it was up. Needed to make a phone call, and I kept getting 'No Service" on the display; something got rearranged, when they were checking volume on the Bluetooth. Finally figured it out...after calling Verizon twice. Last, but not least, the best part of my visit, was the young man, whose card I didn't take, who got me set up with the loaner car. I got the best car, I ever got from Rallye, and he even let me know, I didn't have to put gas in it, as long as it was at a quarter tank when returned, but I did anyway. Oh, just so you know, I was transferred a couple times, as I was trying to find out his name (for this survey), and I did let everyone know who I spoke to, it was for the survey, and it was complimentary - no one took the time to find out, who he was. Overall, it wasn't a bad experience...but it is Mercedes, and I think, we expect more. Sincerely, Barbara Burgess More

Helpful 0

Report | Print