Rachel Marshall
Rachel Marshall at Executive Kia
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Rachel Marshall

Service Advisor

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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4.7
7 Reviews
4.7

7 Reviews

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7 Reviews of Rachel Marshall

May 24, 2024

Dealership Rating
Employee Rating

Everyone at Wallingford executive Kia is always very helpful and very informative and very knowledgeable. Rick has always been wonderful and now Rachel Marshall has been excellent in explaining and maki More

by RannC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

May 13, 2024

Dealership Rating
Employee Rating

Working with Rachel was a pleasure. She kept me informed of the progress being made with my vehicle while being serviced. Her demeanor shows she cares and understands the needs of the c More

by dhighsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2024

Executive Kia responded

It's great to hear that Rachel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Kia! Carl Maratta Service Manager

May 10, 2024

Dealership Rating
Employee Rating

Always helpful. ..always pleasant...always professional...Service department is always a big factor in where I choose to buy a car. More

by RIRIBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

May 02, 2024

Dealership Rating
Employee Rating

Always pleased and helpful with the service I receive. Have always been pleased with their work. More

by Carolor42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't know who worked on the car.

May 02, 2024

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

April 26, 2024

Dealership Rating
Employee Rating

Very transparent with the customer. Would definitely recommend returning with any type of car trouble. More

by Yuchuanyang824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

April 12, 2024

Dealership Rating
Employee Rating

Everyone at Kia in Wallingford is helpful and informative. Harrison was very accommodating and made sure my maintenance service appointment was on time. More

by ferraroelizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Rice, Harrison Stone

Apr 13, 2024

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad Harrison was able to help, and we hope to see you again! Carl Maratta Service Manager

April 04, 2024

Dealership Rating
Employee Rating

I was told when my oil change maintenance was conducted that everything tested out fine. The car had difficulty starting and come to find out the battery was no good. I had to come back the next business d More

by fredfebb
Recommend Dealer
No

Other Employees Tagged: Rachel Marshall

Apr 07, 2024

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

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