Quentin Walker | Page 6

Best Car Buying Experience We've Had We recently purchased a 2017 Honda Pilot EX from Honda Cars of Bellevue. We knew we wanted a Pilot EX, and we shopped at all three Honda dealerships We recently purchased a 2017 Honda Pilot EX from Honda Cars of Bellevue. We knew we wanted a Pilot EX, and we shopped at all three Honda dealerships in the Omaha area prior to buying. Our bottom line was price. Dealership 1 quoted us a price up front by e-mail, saying that was their best price and that if we found a better price elsewhere, we should take it. The saleswoman at Dealership 2 was very helpful, but on our second visit, it took about an hour for her to agree to match Dealership 1's price if we could provide a written quote from them. Then, we visited David Q at Honda Cars of Bellevue. David almost immediately quoted us a better price than the other two dealerships, and within about 15 minutes, we had negotiated a sales price about $500 lower than the other dealerships. So, David gave us the best price, but he also provided the best service and an exceptional buying experience. We had researched the Pilot extensively prior to shopping, but he knew the product very well and was able to provide us some additional insights about it. The model we wanted was the difficult to find EX, but he got it (in the color we wanted) within about 30 days. The other dealerships had told us to expect a 90 to 120 day wait. And, when we took delivery of the vehicle, he provided the most thorough introduction to the car that we've ever received. David told us that he's committed to providing any ongoing customer support that we may need, and I have no doubt that he'll honor that pledge. Chyrlyn Oxner in the business office provided excellent service in completing all of the purchase paperwork. She was even willing to redo our title paperwork at our request to title the vehicle in the name of a family trust. Josh Pridham in the parts department provided outstanding service in helping us select several accessories that we wanted for towing, making several valuable recommendations and price matching a quote that we had received from an online parts seller. He also remained cheerful and helpful despite the fact that we inadvertently kept him late. Quentin Walker was the manager who oversaw our transaction. We didn't meet him, but based on how smoothly the entire buying experience went, we can only assume that he did a great job. Overall, this was the best car buying experience we've had, and we've purchased new Hondas from four different dealerships over the years. We highly recommend David Q and the team at Honda Cars of Bellevue! More

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a great new car buying experience The salesperson, Kevin, was straightforward and and efficient and not pushy and a pleasure to work with. I spoke to both Kevin and Chyrlyn multiple ti The salesperson, Kevin, was straightforward and and efficient and not pushy and a pleasure to work with. I spoke to both Kevin and Chyrlyn multiple times on the phone while researching the sale and having questions on completing the sale. They were very helpful each time and throughout the whole process. Neither Kevin nor Chyrlyn tried to sell me on warranties or add-ons that I didn't need. They understood what I wanted and needed and helped me instead of pushing me into a sale. I would highly recommend HCOB and working with the staff here. I won't buy my Hondas anywhere else in Nebraska, except for at HCOB. More

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Satisfied Have always had good experience. Four cars leased and not one complaint, other than wait to finalize everything and leave is a little too long. Have always had good experience. Four cars leased and not one complaint, other than wait to finalize everything and leave is a little too long. More

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Solid expertise, responsive support in CR-V purchase Good explanation of performance options; clear understanding of interior, exterior, and communication options. Pricing was straight-forward. Deliver Good explanation of performance options; clear understanding of interior, exterior, and communication options. Pricing was straight-forward. Delivery was immediate. Most of my time was spent with Eli Covarrubias. He is knowledgeable, friendly, and very responsive. I especially appreciated the fast delivery of my vehicle. I also want to recognize Ms Oxner in Finance for her professionalism and clear communications. She is a another superb ambassador for Honda in general and the Bellevue dealership in specific. More

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Great Experience We arrived at the dealership and asked for a salesman we had been in contact with on the phone and internet. He was gone that day because his wife wa We arrived at the dealership and asked for a salesman we had been in contact with on the phone and internet. He was gone that day because his wife was having a baby. Eli asked if he could help us and he was great! Felt he was honest and also made the car buying experience more fun because of his positive attitude and sense of humor. We bought a car and Eli and Cheryl both stayed past closing to help us drive our car out that night. More

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Very Pleasant Car Shopping Experience My son was fairly confident about wanting a Honda but wanted to comparison shop. He had visited another dealership a week earlier alone and was not re My son was fairly confident about wanting a Honda but wanted to comparison shop. He had visited another dealership a week earlier alone and was not really excited about the salesperson as he felt he wasn't being taken seriously. We decided to go to Bellevue and we're glad we did, the staff was excellent and knowledgeable and not pushy. Rachel took great care in helping us find the right vehicle. More

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Fast and Easy Rachel was great. Not pushy, and answered all of my questions. Good communications at the dealer and through email. Got back to me immediately on a Rachel was great. Not pushy, and answered all of my questions. Good communications at the dealer and through email. Got back to me immediately on all of our communications. Best experience in car buying I have ever had by far. More

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David was great David Q. was great to work with and very knowledgeable. The associate we worked with prior to David was pretty new to the job and not very knowledgeab David Q. was great to work with and very knowledgeable. The associate we worked with prior to David was pretty new to the job and not very knowledgeable. I do not know the prior associate's name and do not see his photo below. More

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Everyone went above and beyond to help! Awesome people! Would highly recommend this dealership! Everyone was helpful, knowledgeable and friendly. Rachel did an amazing job helping us to find the right car f Would highly recommend this dealership! Everyone was helpful, knowledgeable and friendly. Rachel did an amazing job helping us to find the right car for our family. I would advise anyone to buy their next car from Honda Cars of Bellevue. I've been to other dealerships where the staff was pushy and didn't seem to care about their customers. That was definitely not the case this time! Will definitely return next time we need a car. So happy we chose this dealership, Love our new Accord! More

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superior customer service We contacted Dave Grabenschoer for a price on a 2016 Honda Civic. He gave us a price and information via email. The next day we went down and met with We contacted Dave Grabenschoer for a price on a 2016 Honda Civic. He gave us a price and information via email. The next day we went down and met with him and he introduced us to Tom Anderson who took us on a test drive. We went home and discussed buying the civic, but we were curious about the accord so we emailed Dave and he sent us information on the accord and a price. We met with him a couple days later and test drove the Accord with Tom. We bought the 2017 Accord. We met Cheryl Oxner in the finance office. She went through everything to make sure we understood the financing terms. She offered Gap insurance and and extra warranty and she explained what both entailed. We walked away as a Honda owner. We are glad that Dave gave us the information through email it made our decision easier. Thank you More

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