Q Barrino | Page 2

Great and honest We had a great buying experience. In fact I can say this was the best ever. Daniel was knowledgeable and answered all questions and walked us through We had a great buying experience. In fact I can say this was the best ever. Daniel was knowledgeable and answered all questions and walked us through explaining the cars features. We dealt with him once before and had a great experience. More

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A/C warranty problems 5 times in 5 MONTHS! August 30, 2019 - took in vehicle because A/C was out September 6, 2019 - car was returned with the compressor, clutch set, and coil set replaced August 30, 2019 - took in vehicle because A/C was out September 6, 2019 - car was returned with the compressor, clutch set, and coil set replaced September 16, 2019 - car was taken in again for the A/C not working again September 24, 2019 - car was returned with a replaced compressor, hose, clutch set, and coil set November 30, 2019 - car was taken in again for similar A/C issues December 10, 2019 - car was returned with a new condenser, compressor, clutch set, coil set; at this time we spoke to the Service Manager, who told us that there were no problems with the A/C systems in the Honda Civics (which a Honda America case manager informed me that he should have known there were) and that our A/C was completely fixed and they had the best guy working on it December 10, 2019 - after picking up the car I drove it down the street when I noticed an audible rattling sound when the A/C was turned on and returned the vehicle immediately December 11, 2019 - the car was returned with replacement of a bracket December 12, 2019 - In the morning we noticed a neon green oil leaking from the compressor. I called Bell Honda's Customer Service Manager, where I told her of the new possible leak and that we would like out of the vehicle and we wanted to come down to work something out. We were told that Bell would be happy to work with us to make it right. We head down to Bell Honda to look at a different vehicle, we were told that we would be working with Heather but instead we had JJ and the Sales Manager, Brandon Latour, working with us. Instead of trying to make our situation right we were instead offered to buy a brand-new car with no deal. They offered us Kelly blue book for our trade-in vehicle, but the price of the vehicle we were interested in (stock number was checked) was listed lower on their website than the price that they offered us. We were told that the General Manager was involved and that was the best deal that they could give us. We walked out, feeling insulted. December 13, 2019 - took the car to Showcase Honda where they confirmed that a hose was leaking refrigerant and replaced it the same day Ultimately, Showcase was able to fix the problem and gave us a better deal on a 2019 Honda Civic Hatchback than Bell was willing to offer on a 2019 Civic Sedan LX. This review is limited solely to the facts and does not include the bad service and insulting behavior by many of their employees. More

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Awesome Customer Service Purchased a 2019 Honda today from JJ at Bell Honda and the experience was awesome. He really work with us to get the best deal for us. This is my seco Purchased a 2019 Honda today from JJ at Bell Honda and the experience was awesome. He really work with us to get the best deal for us. This is my second Honda from Bell Honda and I truly like there professionalism and no way JJ, John and Jeff took care of us. I have to say that Bell Honda has one of the top teams from their maintenance team, Q will always take care of you in maintenance, and their sales team really makes it easy for you too want to buy their cars. Thank you very much for such a great job JJ. More

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Q is the BEST We have been taking my car to Q for a real long time now and he is still taking really good care of us! I took my car in for an oil change and somethi We have been taking my car to Q for a real long time now and he is still taking really good care of us! I took my car in for an oil change and something else was wrong with my car, and he hooked it up with price out of all the other spots we looked at. I was without my car less than a day, now it’s fixed and perfect! Q is awesome!! More

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Great dealer I recently purchase a Honda Ridgeline from Bell Honda. The sales person, the sales manager, service rep, service team were all great to work with. I recently purchase a Honda Ridgeline from Bell Honda. The sales person, the sales manager, service rep, service team were all great to work with. More

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Professional & Friendly Q helped me a few months ago when I needed to get my Honda Civic's air bag replaced due to the recall. He tried very hard to get the job done at my re Q helped me a few months ago when I needed to get my Honda Civic's air bag replaced due to the recall. He tried very hard to get the job done at my requested time. I really appreciated Q keeping me updated on my vehicle's progress. He was very personable and friendly. More

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Q is always great to work with! Every time I am at Bell Honda, I look forward to working with Q. He is professional, friendly, and always extremely efficient. He definitely goes out Every time I am at Bell Honda, I look forward to working with Q. He is professional, friendly, and always extremely efficient. He definitely goes out of his way to make sure his customers are well taken care of. I am so impressed by his customer service and communication skills. I would recommend Q to all of my friends and family members because I know he would take great care of them! More

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Q is fantastic! He was very friendly and helpful! I even asked for him when I came back a second time because he was so nice! :) He remembered my reasoning for my se He was very friendly and helpful! I even asked for him when I came back a second time because he was so nice! :) He remembered my reasoning for my service and had answered all my questions I needed! I highly recommend Q! More

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Other Q was great he went over everything with me and also explained everything to me I will be back to see him in the next six months Q was great he went over everything with me and also explained everything to me I will be back to see him in the next six months More

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went in for roatation and air up my tires I like the way Bell Honda takes care of their customers up front and center Trisha Hernandez was very good on advising me about my car static I like the way Bell Honda takes care of their customers up front and center Trisha Hernandez was very good on advising me about my car static More

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