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Phil Maas
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26 Reviews
26 Reviews
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26 Reviews of Phil Maas
September 15, 2023
The dealer, Ed Pamperin, and his manager Phil had very professional attitude and very knowlegeable about what they were doing. I deeply impressed and appreciate their service. professional attitude and very knowlegeable about what they were doing. I deeply impressed and appreciate their service. More
by Changkyu Kim
Verified CustomerOther Employees Tagged: Ed Pamperin
Helpful 
September 13, 2023
Asked for tire rotation of front tires after first tire rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated tor rotation and the steering wheel wobbled from factory indicating out of balance wheel and after getting 3/4 turn at 81 ft/lbs from work calibrated torque wrench every 6 months from first visit. Tech refused to do it after specifically asking for and willing to pay extra.. Hyundai also called and said tranny recall would take an hour. Dealership said 3 hours due to file size. Also told brakes and rotors needed resurfacing after 15000 and caliper slides greased without actually looking at any of it or taking off to verify, than told Hyundai reccomends it. Rotors are completely smooth without grooves. Hyundai recommends inspection but not of the other work they tried to sell. Also of immediate attention was shock/suspension without stating or explaining. Let's keep it going with muffler/exhaust pipes/ and engine oil and fluid leaks after only looking at the mileage and not seeing the oil was only 3500 miles/golden brown vs the 7500 miles Hyundai recommends. Add not resetting maintenance schedule on the car. Also to mention without explanation was the radiator core/air conditioning condenser. None of this is mentioned with Hyundai other than inspection not service that requires immediate attention. Nor any explanation as to why other than they say Hyundai recommends it contrary to their own schedule. Only word of mouth. No proof. This car is at 15000 miles. They cannot explain one condition other than Hyundai recommends it without showing Hyundai's list to prove. The math is not adding up when questioned and there are no answers nor work to show their recommendations much less the time to explain for their overworked fridays where they are too busy to explain. Zimbrick Eastside Madison has lost it's way and is a very good reason why I have not purchased my last 3 Hyundai's from them plus all other service. More
by JSCHWERTY
Other Employees Tagged: Adam Seed, Ryan Hellgeth, Kyle Dodge , James Calverley
July 15, 2020
Ed took the time to really understand my needs, make himself available (even when he was supposed to have the day off!) and ensure I felt comfortable with my decision. I couldn’t be happier with my new himself available (even when he was supposed to have the day off!) and ensure I felt comfortable with my decision. I couldn’t be happier with my new vehicle and the service I received from Zimbrick Hyundai. More
by nicoleyoley321
Other Employees Tagged: Ed Pamperin
June 04, 2020
Very courteous, attentive and fast service! Finance person found the right loan for my budget with friendly no pressure delivery! I would definitely recommend Zimbrick! person found the right loan for my budget with friendly no pressure delivery! I would definitely recommend Zimbrick! More
by hlfalk75
Other Employees Tagged: Adam Seed 6stars
May 22, 2020
I had a great experience purchasing a new vehicle. Johnny worked with me to find the right vehicle and financing path that fit my needs, and was professional and courteous. worked with me to find the right vehicle and financing path that fit my needs, and was professional and courteous. More
by Sarah
Other Employees Tagged: Johnny Herndon
May 13, 2020
It was a wonderful experience. I have always chosen Zimbrick as a dealership and will continue to go back! A big thank you to everyone that was involved I truly appreciate it. Zimbrick as a dealership and will continue to go back! A big thank you to everyone that was involved I truly appreciate it. More
by Scorbett06
Other Employees Tagged: Gerald Ayers , Mike Barth
April 30, 2020
The dealership was very helpful and flexible in getting a deal done while working on unorthodox schedules. They were informative and happy to answer any questions or concerns that I had. deal done while working on unorthodox schedules. They were informative and happy to answer any questions or concerns that I had. More
by arucinski34
Other Employees Tagged: Richard Swenson , John Leung
April 27, 2020
During this time I know things are a little hectic, but Richard did a fantastic job helping me find the vehicle that fit my lifestyle! Really appreciate all the help. Richard did a fantastic job helping me find the vehicle that fit my lifestyle! Really appreciate all the help. More
by pbwright09
Other Employees Tagged: Richard Swenson
February 25, 2020
Excellent customer service. Loved working with the salesman who sold me my car. I have and would recommend them to anyone in need of a vehicle salesman who sold me my car. I have and would recommend them to anyone in need of a vehicle More
by Tannerjayers
Other Employees Tagged: Gerald Ayers
August 07, 2019
Stress free We purchased a used Hyundai and the experience was stress free. The sales team was very helpful and low pressure. Our certified vehicle had a minor We purchased a used Hyundai and the experience was stress free. The sales team was very helpful and low pressure. Our certified vehicle had a minor issue and it was taken care of promptly. I have had good experiences with Zimbrick Honda Fish Hatchery and this was our first time at Hyundai East. I wouldn't hesitate to utilize them in the future. More
by Tucson
Other Employees Tagged: Richard Swenson
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