Peter Mapp

This dealership is absolutely amazing! Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secur Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secure for me a 2026 LC 500 convertible inspiration series which included a trade-in of a 2021 LC 500 convertible inspiration series. Tom, went over the car thoroughly with a fine tooth comb in preparation for the next owner of the 2021. Dominique and his colleague washed the new car by hand before handing it over to me while Dave Weaver expedited the paperwork More

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We had a terrific experience with Matt Long and Lexus of Cleveland!! Matt is outstanding and his attention to detail and knowledge of the Lexus brand is off the charts. Matt is sincere and helped us choose Cleveland!! Matt is outstanding and his attention to detail and knowledge of the Lexus brand is off the charts. Matt is sincere and helped us choose the right Lexus for us by taking his time and ensuring we were well satisfied. This was one of the best car buying experiences we have had and we continue to have a dialogue with Matt after the sale and he is very responsive. Kudos to the entire staff at Lexus of Cleveland from the General Manager, Sales Manager, Finance Manager, and Service Manager as they all are focused on the customer to ensure a positive experience in purchasing a Lexus. They want to take care of the customer which is a pinnacle in a Ken Ganley Dealership and the reason for success!! We went in looking for a two year old low mileage Lexus RX 350 (off a lease) and purchased a 2023 GX 460 off a lease from the Service Manager. Matt took care of us from the minute we arrived along with several test drives. Our Lexus was not on the lot and we had to wait for the right one to come in with the options we were looking for. We were patient and Matt was very diligent in communicating with us and getting the right Lexus we wanted!! Purchasing a car should be a fun experience and Matt and his team continue to hit it out of the park with regard to customer service and satisfaction. I would highly recommend a Lexus and purchasing it from Matt Long at Lexus of Cleveland!! More

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Great service throughout the sales process, and solid follow up after the sale. Matt was not only a quality sales professional, a gentleman and was technically solid on his product. follow up after the sale. Matt was not only a quality sales professional, a gentleman and was technically solid on his product. More

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I was treated like I was buying the most expensive car on the lot. The people at Lexus are courteous and professional from the manager to the salesman to the receptionist. Pure class. I experienced amazing! the lot. The people at Lexus are courteous and professional from the manager to the salesman to the receptionist. Pure class. I experienced amazing! More

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Collin is the best! He took great care of me and I am so in love with my new Lexus TX! I would recommend Lexus Cleveland and Collin to anyone looking to purchase a Lexus He took great care of me and I am so in love with my new Lexus TX! I would recommend Lexus Cleveland and Collin to anyone looking to purchase a Lexus. More

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Very clean, everyone is very helpful. They have ample resources to help you get what you need They have ample resources to help you get what you need More

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I recently purchased my new Lexus and had the absolute best experience working with Seth Collins. From the moment we walked in the door until we drove away in my new Lexus, everything was seamless. Set best experience working with Seth Collins. From the moment we walked in the door until we drove away in my new Lexus, everything was seamless. Seth’s communication skills were excellent, and his customer service was truly outstanding. He made the entire process smooth, stress-free, and actually enjoyable. He was attentive, professional, and made sure every question was answered. If you’re considering purchasing a Lexus, I highly recommend asking for Seth Collins. It was an excellent experience from start to finish! The presentation of my Lexus with the red bow and the Lexus team congratulating me with cowbells was a very nice touch! More

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Always stellar. Christian has been working with me for months trying to meet my criteria and jumped on it when the right one came in. Second of many to be purchased Christian has been working with me for months trying to meet my criteria and jumped on it when the right one came in. Second of many to be purchased here, all services here for years now, and couldn't be happier. They set the bar that other dealerships dream of meeting. More

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I have bought my Lexus RX350 from same dealership. I love the friendly service I get from dealership. I love the friendly service I get from dealership. More

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Terry is very knowledgeable and professional. She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service More

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