Pedro Delgado | Page 3

Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. More

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Kyle from BMW of Silver Spring was a pleasure to work with. He helped me find some discounts on my new BMW and facilitated ordering just the build I was looking for. On delivery day the team made sure with. He helped me find some discounts on my new BMW and facilitated ordering just the build I was looking for. On delivery day the team made sure I had everything I needed to get started and didn’t waste my time at the dealership with pushy add ons. I would 100% recommend Kyle and the team. Thanks! More

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I have been purchasing cars for over 40 years and would like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to like to say that by far, Harold Shelby working for BMW of Silver Spring, MD ,is the best client advisor (salesman) the I have ever had the fortune to work with.  He reflected the positive vibe that is reflected in the Silver Spring showroom where we were immediately welcomed by a very friendly and positive recptionist.  That is not always the case in some dealerships.   Harold was highly knowledgeable, professional, and just a great person who really cared about my wife and me.  He has the calm easy demeanor that would easily make anyone feel at home in the buying experience.  My wife test drove three late model year cars with me; a 740i, 850i and M550i.  My wife preferred the M550i (I wanted a 750i), but the M550i model we wanted had just been sold.  Several dealers in the D.C area had cars with the options we wanted, so I told Harold I'd look at those first.  As most all dealerships understand, once a shopper leaves the showroom without a sale, the likelihood of the customer returning and buying is very low.  Harold showed us a beautiful 540i, but we preferred a car that was out as a loaner.  I told him if the other cars we were going to see didn't work out, we would be back to look at the low mileage 2023 540i xDrive.  His demeanor never changed. He remained friendly, positive, professional, and easy going.  What a great gentleman. Harold is a passionate BMW owner and client advisor, and just easy to ask hard questions to.  The day after I spoke with another dealership, there was a significant price increase in the cars we liked.  That really put us off on that dealership, which also had very mixed reviews.  The Silver Spring prices remained the same, and Harold guaranteed us the price we were looking for. Harold then drove the 540i an hour plus drive to allow a local test drive in Chantilly, Virginia.  We committed to the purchase at the agreed to price and set-up the prep and sale of the car at our home. Along the way, during the buying process, Harold let me know I qualified for a BMW USA $4000 military rebate, which was a great surprise. As pricing was being worked, the numbers coming to me were higher that what Harold had received the OK for.  Harold immediately told me he would get this fixed.  The next person I heard from was a Pedro Delgado, the Director of Financing.  Pedro was an absolute professional over the phone, and after several calls to me, helped me correctly get all electronic signatures at the correct price.   The Silver Spring BMW just seems to have many great professionals with a very positive vibe that seems to care about the customer.  I firmly believe that this organization's strength starts at the top.  Great managers and leaders set the tone of an organization.  This attitude builds a great team working in a positive way.  And I believe friendly, professional treatment of customers results in more sales.  I see this environment in the Silver Spring BMW If BMW of Silver Spring has a more client advisors even half as good as Harold Shelby, I would say this dealership is the only BMW dealership in the area to go BMW shopping.  You will not be disappointed.  And ask for Harold.  You will very happy you did. Thank you Harold, Pedro and BMW of Silver Spring team. Robert H. Chantilly, VA More

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Kyle demonstrated a remarkable level of diligence throughout the entire process, ensuring that every detail was thoroughly addressed. His patience was evident as he took the time to answer my questio throughout the entire process, ensuring that every detail was thoroughly addressed. His patience was evident as he took the time to answer my questions and guide me through the various options available. What truly stood out was Kyle's consistent commitment to providing a positive experience, making the entire buying process smooth and enjoyable. I also appreciate how Kyle anticipated my needs, offering valuable insights and suggestions that helped me make informed decisions. His professionalism and dedication to customer satisfaction are truly commendable. More

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I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Nate Vitek during my recent car purchase at BMW of Silver Spring. As per usual, from the appreciation for the exceptional service I received from Nate Vitek during my recent car purchase at BMW of Silver Spring. As per usual, from the moment I walked through the doors, the atmosphere exuded professionalism and warmth. Nate and the staff were courteous, knowledgeable, and genuinely invested in ensuring a positive experience. A special shoutout to Nate Vitek for his outstanding assistance. This is my second purchase with Nate and like my first experience, he helped me find the perfect car but also made the entire process smooth and enjoyable Pedro Delgado made the financing process surprisingly stress-free, thanks to the transparent and straightforward guidance. Now, as a proud owner of my BMW iX, I am thrilled with the purchase. The vehicle has exceeded my expectations in terms of both style and functionality. It's a true testament to the quality of the cars BMW of Silver Spring offers. I would commend the entire team at BMW of Silver Spring for their dedication to customer satisfaction. The post-purchase follow-up has been equally impressive, reflecting a genuine commitment to ensuring customer happiness even after the sale. Thank you! More

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I was in the market for an electric vehicle and I had three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. Wh three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. When I went to the BMW dealership in Silver Spring, I met Mr. Harold Shelby during the renovations of the main showroom. Since this was both my first time buying an EV and a BMW, Mr. Shelby provided me with some materials about the model and advised me to read it over and decide what I wanted. After a week, I returned to the dealership and submitted a deposit for my production number. Once the vehicle arrived, we arranged a time to meet at the dealership where he unveiled the car; it was quite an experience. After the test drive, he and Pedro Delgado went step-by-step through the vehicle setup and the service package. The car is more than impressive and what you would expect from BMW; however, the service provided by Harold Shelby is the kind that can make a difference when it comes to closing the sale. More

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Desirea handled everything perfectly from the initial order to delivery. Keeping us in the loop at all times and amazing service order to delivery. Keeping us in the loop at all times and amazing service More

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Great team at BMW of Silver Spring! I bought a car from 500 miles away, sight unseen and they went out of their way to make me feel comfortable that I was getting exactly what I thought I bought a car from 500 miles away, sight unseen and they went out of their way to make me feel comfortable that I was getting exactly what I thought. Scott Sohn was very professional and responsive, even on his days off. He and his team took care of the paperwork and helping arrange transportation in a timely manner, I was driving within a week of deal acceptance. When you are buying a used car off the internet, one of the most important things a dealer can do is instill trust in the buyer, and no one did it better than Scott and his team at BMW of Silver Spring. More

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The dealership was very professional and exceeded my expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her profes expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her professional demeanor was stellar! More

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Steve truly gave me an amazing purchase experience. I custom built a car and Steve updated me throughout the whole duration until the moment it landed at the dealership. He walked me through all the ne I custom built a car and Steve updated me throughout the whole duration until the moment it landed at the dealership. He walked me through all the new technological advanced features of the car. Steve was very transparent about the whole process and knows pretty much everything there is about cars. I highly recommend contacting Steve whether you know what car you want or if you have no idea what car you want. He will put you in a car you love. Even after the purchase he stayed the main point of contact for any questions I had. More

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